SEARADAR

Controller

• Prepare commission invoices to charter companies and issue credit notes when required.
• Reconcile charter invoices against bookings and CRM data.
• Process bank statements, classify transactions, and maintain accurate financial records.
• Prepare monthly P&L and cash-based management reporting.
• Maintain monthly plan vs. actual reporting and support annual reporting cycles.
• Reconcile data across accounting, banking, CRM, and internal reporting systems.
• Maintain the corporate financial document repository.
• Support investor and management requests by preparing financial information and reports.
• Investigate and resolve discrepancies across financial systems and operational data.
• Continuously improve financial reporting processes and internal controls.

Financial Controller

Manager

• Build and maintain the weekly cash plan and prioritizing mandatory payments.
• Update the long-term cash forecasts to support company funding.
• Make daily liquidity calls across charters, deposits, salaries, taxes, marketing spend, and refunds.
• Manage refund and payment-processor operations (Revolut, Paysera): cards, access rights, payment execution, and technical confirmations.
• Handle crypto-based payments and settlements (T/C).
• Maintain a complete record of company financial liabilities.
• Monthly control of tax payments.
• Improve cash management processes and reporting formats.
• Step in on ad-hoc reconciliation and data-recovery work for management accounting.

Treasury Manager

Financial Planning and Analysis

• Manage financial documentation and maintain accurate financial records.
• Process and execute payments through online banking platforms.
• Prepare financial summaries and perform primary financial analysis.
• Prepare regular financial reports for internal stakeholders.
• Review, prepare, and control invoices to ensure accuracy and timely processing.
• Monitor and manage service payments, ensuring all obligations are paid on time.
• Support day-to-day financial operations and contribute to continuous process improvements.
• Collaborate with internal teams to resolve financial and payment-related questions.

Financial Operations Specialist

General

• Monitor outstanding payments and proactively follow up with charter companies and clients.
• Collect security deposit returns after yacht handbacks.
• Track and collect commission payments from charter partners.
• Ensure final client payments are received before departure.
• Communicate with partners and clients via email, phone calls, and messaging platforms in English.
• Maintain accurate payment records and follow-up history in CRM and internal tracking systems.
• Collaborate closely with the Supply, Commercial, and Finance teams to resolve payment-related issues.
• Identify recurring bottlenecks in the collection process and suggest improvements.
• Prepare reports and provide regular updates on collection performance and outstanding balances.

Collection Specialist

Customer Success Manager

• Lead, manage, and develop the Customer Success team.
• Coordinate the department's day-to-day operations, projects, and priorities.
• Build and continuously improve customer service standards, workflows, and internal processes.
• Handle escalations, complex customer cases, and claims management.
• Drive customer retention and increase the number of returning customers.
• Monitor and improve customer satisfaction metrics and customer feedback.
• Analyze customer journey performance and identify opportunities for improvement.
• Develop onboarding, training, and knowledge-sharing processes for Customer Success team members.
• Set team goals, KPIs, and performance expectations.
• Conduct performance reviews and support employee development.
• Participate in hiring, onboarding, and offboarding processes within the department.
• Collaborate closely with Sales, Product, Marketing, Operations, and Leadership teams.
• Initiate and lead cross-functional projects aimed at improving customer experience and operational efficiency.
• Analyze team performance, operational metrics, and customer feedback to drive data-informed decisions.
• Ensure consistent delivery of high-quality service across all customer touchpoints.

Financial Controller

Treasury Manager

Financial Operations Specialist

Collection Specialist

Head of Customer Success