Seapoint

Customer Success Manager

• Build and own our customer success foundation across onboarding, engagement, and retention processes from scratch
• Work directly with founders and finance leads to help them get the most value from Seapoint
• Design and deliver smooth onboarding experiences, ensuring customers get to first value quickly and confidently
• Capture customer feedback and translate insights into product improvements by working closely with Product and Engineering
• Define key success metrics (activation, adoption, NPS, expansion) and set up early systems to track them
• Build scalable support and enablement materials (guides, videos, help centre content, playbooks)
• Act as the voice of the customer to ensure every decision across product and GTM reflects our users’ needs**

Founding Customer Success Manager