Sealed

Director of Operations

Sealed

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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Salary

💰 $120,000 - $165,000 per year

Job Level

Lead

About the role

  • Team Leadership: Recruit, onboard, and mentor a high-caliber team of managers and specialists utilizing a mix of in-house and offshore teams
  • Culture: Build a team culture defined by ownership, high standards, and pride in the customer experience, where people hold themselves and each other accountable
  • Availability: Plan for and ensure availability during urgent or after-hours periods such as program deadlines, program launches, priority projects, and other customer needs
  • Process & Systems: Design, document, and iterate on scalable operational workflows that reduce friction and provide consistently successful outcomes
  • Visibility: Pipeline health is transparent and actionable. At any given time, you can clearly show which projects are flowing, which are blocked, and why, with owners driving resolution across teams
  • Best-in-class approval rates: You get contractors projects approved by programs the first time every time
  • Consistency: Define and maintain Service Level Agreements that ensure a predictable, high-quality experience for contractors, program partners, and internal partners
  • Quality Management: Establish a KPI framework for correction and rejection rates, ensuring all deviations have a root cause analysis and a documented remediation plan
  • Implementation & Project Management: Lead projects and implementation of new processes that improve submission quality and give contractors a continuously better experience
  • Cross-functional Partnership: Serve as the operational point of contact for Sales, Partner Success, Program Management, and Product — proactively sharing pipeline health, flagging risks early, and driving cross-team resolution

Requirements

  • Experienced operations leader who has built and scaled operations teams at high growth companies
  • Effective at leading and developing both individual contributors and managers
  • History of creating and implementing processes and systems with high impact
  • Analytically sharp. Comfortable owning KPIs, diagnosing root causes in data, and making decisions backed by evidence
  • Highly responsive and effective under pressure. Competing priorities don't throw you off
  • Organized and thorough, with ability to hold many complex workstreams in parallel
  • Nice to haves: Experience managing offshore teams, Experience in clean energy, utility programs, or HVAC / home services, Familiarity with rebate processing, incentive programs, or government/utility compliance, Background in operations at a high-growth startup or climate tech company.
Benefits
  • Competitive salary & equity
  • Medical, dental, and vision benefits
  • Flexible PTO
  • 401(k)
  • Pre-tax FSA health/dependent care savings plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI frameworkprocess designoperational workflowsroot cause analysisproject managementdata analysissubmission quality improvementservice level agreementscontractor managementpipeline health management
Soft Skills
team leadershipmentoringaccountabilityorganizational skillseffective communicationproblem-solvingpressure managementcross-functional collaborationadaptabilityattention to detail