Seakeeper

Customer Support

• Help customers troubleshoot common problems and provide answers to get them back up and running
• Answer customer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner
• Open service cases, enter pertinent information, and provide timely follow-up
• Assist Seakeeper Dealers in generating quotes and service orders for spare parts
• Provide troubleshooting information around Seakeeper operation, maintenance, and repair
• Verify and update current warranty information for Seakeeper owners
• Edit and distribute service documents internally and externally
• Provide technical product and systems assistance to Seakeeper Dealers

Product Support Representative

Engineer

• Design creative solutions to meet new product requirements and improve existing products within the Gyro Product Engineering team
• Holistically lead entire system development into production
• Develop new and innovative products with challenging expectations in a timely manner
• Lead refinement and cost reduction projects to improve existing products
• Mentor, collaborate and lead projects with a growing, multi-disciplined engineering team
• Create 3D models and 2D drawings using CAD
• Perform Finite Element Analysis (FEA) and Necessary Engineering Calculations (NEC) to support design
• Document and present Engineering Reports
• Support assembly and testing to validate design
• Create and maintain Engineering Processes and Specifications
• Report to the Gyro Development Engineering Manager based at Leesport, PA facility
• Work in a small, cross-functional Agile team covering hydraulic, electrical, mechanical, software, controls, and more

Senior Mechanical Development Engineer

• Design components and subsystems to meet product functional requirements that can be manufactured at scale
• Develop new and innovative products with challenging expectations in a timely manner
• Lead refinement and cost reduction projects to improve existing products
• Develop part and assembly drawings/models in Solidworks
• Perform Finite Element Analysis (FEA) and Necessary Engineering Calculations (NEC) to support design
• Document and present Engineering Reports that showcase design and validation progress toward meeting product launch timelines
• Support assembly and testing by collaborating with Engineering Support Team technicians to resolve assembly and functional challenges
• Create and maintain Engineering Processes and Specifications
• Collaborate with a growing, multi-disciplined engineering team and participate in program management
• Participate in product launches and report to the Director of Gyro Engineering

Mechanical Development Engineer

Account Executive

• Serve as Dealer Sales Representative for Florida & the Caribbean supporting Seakeeper’s Aftermarket team
• Provide business development including sales support, installation, troubleshooting, and technical assistance to dealers
• Manage existing dealer relationships and develop new ones in key locations
• Drive Seakeeper sales through dealer network with account management, education, and training
• Document, track, follow up, and close sales leads in NetSuite (CRM)
• Stay current and knowledgeable on new and existing product changes and attend internal on-site training in Tampa, FL
• Assist in marketing plans and attend events to promote Seakeeper; represent Seakeeper at fishing tournaments and boat shows
• Support and maintain world-class customer experience in the region through dealer network
• Provide business development guidance on best practices and support the Product Support Team when required
• Occasionally address field issues and visit vessels requiring factory-level support for diagnosis, troubleshooting, documentation, or data collection
• Report to the Regional Aftermarket Manager (based in Maryland)
• Travel anticipated up to 60% of the time, mostly within the assigned territory