SD Solutions

Operations Admin & Business Systems Specialist

SD Solutions

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

Go

About the role

  • You'll be our first operational hire, responsible for building and managing all business systems, automation, and back-office operations from the ground up.
  • Build and scale our Go High Level CRM from the ground up.
  • Design automated workflows for client onboarding, communication, and service delivery.
  • Create dashboards and reporting systems for client relationship tracking.
  • Implement systems that allow our principals to focus on revenue generation.
  • Identify opportunities to automate repetitive tasks across all business functions.
  • Leverage AI tools (ChatGPT, Claude, automation platforms) to increase efficiency.
  • Build templates, workflows, and processes that scale as we grow.
  • Stay current on emerging tools and technologies that can benefit the firm.
  • Manage all administrative functions including scheduling, correspondence, and documentation.
  • Coordinate with external service providers (CPAs, attorneys, compliance partners).
  • Handle client communications with professionalism and attention to detail.
  • Maintain organized digital filing systems and document management.
  • Participate in client-facing Zoom calls with poise and professionalism.
  • Support client onboarding and ongoing relationship management.
  • Ensure every client interaction reflects Hampton Hillcrest's premium positioning.
  • Act as the operational liaison between clients and our principals.

Requirements

  • 1-2 years of professional experience in operations, administration, or business systems
  • Go High Level CRM expertise
  • Hubspot (or demonstrated ability to master it quickly)
  • Proven automation skills using tools like Zapier, Make, or similar platforms
  • AI-fluent – comfortable using ChatGPT, Claude, and other AI tools daily
  • Exceptional communication skills – both written and verbal
  • Tech-savvy with ability to learn new platforms quickly
  • Detail-oriented with strong organizational skills.
Benefits
  • Contact us to get more details about the benefits we offer.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Go High Level CRMautomationworkflow designreporting systemsclient relationship trackingZapierMakeAI toolsChatGPTClaude
Soft skills
communication skillsorganizational skillsdetail-orientedprofessionalismclient managementpoiseinterpersonal skillsadministrative skillsproblem-solvingadaptability