Scribe

Sales

• Build and lead a team of high performing strategic account executives focused on selling Scribe Workflow AI to named accounts in North America.
• Coach team to own, close, and expand deals while developing account and territory plans in close partnership with your team.
• Lead large, complex sales processes internally, coordinating across legal, deal desk, and R&D teams.
• Instill an environment of operational excellence through consistent, high-quality weekly forecasts.
• Drive sales process repeatability, deal hygiene, and forecast accuracy to effectively close opportunities across your team.

Director, Strategic Sales

Full-stack Engineer

• Responsible for the stability of Scribe’s core functionalities
• Collaborate with fellow engineers and user advocates
• Contribute to our platform’s overall experience

Senior Full-Stack Engineer, Platform

QA Engineer

• Take ownership of quality across our desktop and browser extension platforms
• Partner closely with engineering, product, and design to define and execute testing strategies
• Help shape processes and introduce automation
• Ensure quick shipping without compromising reliability
• Potentially manage QA engineers, including a distributed team based in Serbia

Quality Assurance Engineer, Platform

IT Support

• Take ownership of the end-to-end employee technology lifecycle — onboarding, offboarding, device provisioning, account setup, and access management — building a process that's seamless, secure, and scalable for a growing team.
• Manage Scribe's device fleet, including laptop procurement, imaging, configuration, deployment, and returns, using Apple MDM tooling and Kandji to keep all endpoints enrolled, configured, and compliant.
• Own day-to-day administration of access management, including user provisioning/deprovisioning, SSO app management (Okta), MFA configuration, and periodic access reviews.
• Serve as the primary point of contact for internal IT support, troubleshooting hardware, software, and connectivity issues for both remote and in-office employees with speed and empathy.
• Own SaaS tool administration across Scribe's technology stack — managing licenses, tracking usage, evaluating new tools, and ensuring cost-efficiency and compliance.
• Partner with the Information Security team to maintain and strengthen security controls, including device encryption, patching, endpoint protection, and user access governance.
• Support SOC 2 compliance efforts by maintaining internal IT controls, documenting security practices, and collaborating on audit readiness.
• Manage relationships with outsourced providers for office infrastructure, including physical network (e.g. WAN/WLAN, IDF/MDF, VLAN), AV systems, badge access, and related vendor coordination.

IT Manager

Customer Success Manager

• Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention
• Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe, and by proactively leading executive alignment to grow value realization
• Onboard and enable new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value
• Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting Scribe’s capabilities to their organizational goals and KPIs
• Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion
• Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience
• Manage complex renewals and upsells with precision, balancing customer advocacy and business goals to achieve best-in-class retention and revenue growth
• Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between Customer Success and Sales to maximize customer value and identify new use cases for Scribe
• Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories—that scale Scribe’s impact across the Enterprise ecosystem

Customer Success Manager – Enterprise

• Lead and develop a high-performing, fast-paced sales team responsible for converting inbound demand and outbound opportunities into new SMB customers.
• Manage a team of SMB Account Executives selling into small and mid-sized businesses (<1,000 employees).
• Drive pipeline conversion and deal velocity.
• Build repeatable playbooks for PLG-assisted sales.
• Coach reps on discovery, demo efficiency, and closing discipline.
• Ensure forecast accuracy across a high-activity environment.
• Partner closely with Marketing, Growth, RevOps, Product, and Enablement to optimize lead flow and improve conversion rates.

Sales Manager – Commercial

Backend Engineer

• Design and build backend systems that power core product experiences and next-generation AI capabilities.
• Help architect and evolve large-scale data ingestion and processing pipelines.
• Build services that support AI inference with in-house models.
• Improve the performance of business-critical systems across the platform.
• Work across Python, Typescript, and Go. Collaborate with teammates to deploy and operate reliable systems in AWS.

Senior Backend Software Engineer, Recording

Support Engineer

• Serve as the primary SSO and SCIM configuration onboarding point of contact for customers who require assistance.
• Resolving customer issues surfaced through zendesk tickets and for certain customers jumping on live zoom calls to work through open issues.
• Serve as the primary escalation point for SSO and SCIM issues raised by enterprise customers through Customer Success and Support
• Independently troubleshoot access and provisioning discrepancies across three layers: customer-reported context, WorkOS data, and Scribe's backend
• Coordinate directly with customers' IT admins (async and synchronously) to gather information, drive investigation, and reach resolution
• Schedule and lead live troubleshooting sessions during US business hours for complex or high-priority issues
• Partner closely with the WorkOS team to route, escalate, and resolve issues that require vendor involvement
• Partner closely with Scribe CS and Support teams to gather context and coordinate customer communication
• Build and maintain internal debugging playbooks, known issue documentation, and escalation frameworks that enable the broader CS team to handle L1/L2 issues independently
• Identify recurring failure patterns and translate them into actionable product feedback for Engineering

Support Engineer – SSO/SCIM

Account Executive

• Build and execute strategic account plans that uncover whitespace, expand into new departments, and deepen adoption across large, global organizations.
• Lead complex, multi-threaded sales cycles, aligning executive, operational, and technical stakeholders to drive consensus and close six-figure+ deals.
• Act as a cross-functional catalyst, partnering closely with Marketing, CS, and Product to refine how Scribe Optimize wins and expands in the enterprise.
• Build strong executive-to-executive relationships, partnering with Scribe’s leadership and customer CxOs to ensure strategic alignment and advocacy.
• Operate as a trusted advisor to CIOs, COOs, and transformation leaders, helping them reimagine efficiency, knowledge-sharing, and automation with Scribe.
• Track and report on key business metrics (ARR growth, expansion rate, and adoption within your account portfolio) to inform GTM strategy and execution.
• Contribute to building and refining scalable enterprise sales motions as we continue expanding into global accounts.