Customer Success Manager, Mid-Market

Scribe

Customer Success Manager onboarding Enterprise customers using Scribe's Workflow AI platform. Driving adoption, expansion, and renewal efforts across diverse industries and geographies.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases.
Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs.
Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe.
Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches.
Assess activity data and calculate and communicate ROI to customers based on real business results.
Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations.
Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience.
Partner closely with Account Executives to execute against growth opportunities within your portfolio.
Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback.
Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion.

Requirements

What you’ll need

3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up.
Ability to manage a high-touch book of business from onboarding through renewals
Experience in customer success, account management for a SaaS solution. (Strongly preferred: CS experience owning subscription renewals and expansion targets.)
Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences with poise and professionalism
Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers.
Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions.
Passion for technology and the ability to quickly learn new SaaS software applications.
A positive attitude and a willingness to go the extra mile for customers.
Excited by the opportunity to wear many hats and grow with our company.

Benefits

Comp & perks

Some of the nicest and smartest teammates you’ll ever work with
Competitive salaries
Comprehensive healthcare benefits
Equity in a hypergrowth startup
Flexible PTO
401k
Parental Leave
Commuter Benefits (SF office employees)
WFH Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementSaaS solutionsonboardingcontract renewalsROI calculationdata assessmentstrategic project managementbusiness metrics improvementsubscription renewals

Soft Skills

presentation skillscommunication skillsinterpersonal skillsorganizational skillstime-management skillsproblem-solving skillsinfluencing skillscustomer engagementadaptabilitypositive attitude