Scout Motors Inc.

Technical Product Manager

• Define and Lead Vehicle Logistics Product Strategy
• Own the product vision, strategy, and roadmap for vehicle logistics tracking and ETA computation across the direct-to-consumer order-to-delivery lifecycle.
• Partner closely with adjacent teams responsible for order management, customer communications, and delivery execution.
• Define how internal operational tools, an external logistics system, and frontend experiences work together to provide end-to-end vehicle visibility.
• Translate business goals (delivery promise accuracy, customer transparency, operational efficiency, cost control) into clear product outcomes and prioritized initiatives.
• Partner closely with Logistics Management and Operations to shape scalable and executable plans.
• Own Logistics Systems & Third Party Integrations
• Lead integrations with third-party logistics providers (carriers, yards, ports, rail, last mile partners) to ingest real-time vehicle status and movement data.
• Define product requirements for vehicle event tracking, location updates, handoffs, exceptions, and milestone completion.
• Serve as the primary product counterpart for external logistics partners, aligning APIs, data contracts, SLAs, and implementation timelines.
• Ensure integrations support near real-time updates and accurate downstream ETA calculations.
• ETAs and Visibility
• Own the systems responsible for calculating, updating, and exposing vehicle ETAs throughout the customer journey.
• Ensure ETA logic accounts for production, transportation mode changes, dwell time, congestion, and operational exceptions.
• Partner with UX Design and Customer Experience teams to make vehicle tracking and delivery timelines clear, trustworthy, and actionable for customers.
• Balance transparency with uncertainty, ensuring customers receive timely updates without over-promising.
• Internal Tooling & Operational Enablement
• Define internal tools and workflows that enable logistics, sales, delivery, and customer support teams to view real-time vehicle status and location.
• Understand ETA confidence and risk.
• Manage exceptions, delays, and reroutes.
• Communicate proactively with customers.
• Deeply understand frontline operational pain points and design tooling that reduces manual work while improving accuracy and speed.
• Ensure systems support auditability, traceability, and operational decision-making at scale.
• Cross-Functional Leadership
• Collaborate closely with engineering, logistics operations, supply chain, analytics, customer experience, and leadership teams.
• Act as a trusted advisor to senior stakeholders, clearly communicating tradeoffs, dependencies, risks, and business impact.
• Align internal teams and external partners around shared delivery and visibility outcomes.

Staff Technical Product Manager – Vehicle Logistics

• Define, evolve, and drive the product and ecosystem strategy for a confidential, intelligence-driven core platform supporting Scout’s operations and service experience.
• Define how complex operational signals, constraints, and policies are modeled into automated decision logic.
• Lead early-stage platform definition ahead of Start of Operations, building foundational capabilities with no existing baseline.
• Accountable for system performance across Scout’s direct-to-consumer retail network, ensuring decisions are reliable, explainable, and scalable.
• Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities.
• Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems.
• Frame and solve highly ambiguous, cross-functional problems through intelligent system design and decision frameworks.
• Model operational constraints, dependencies, and priorities as structured logic, rules, or machine-assisted decision frameworks.
• Guide product development across multiple related initiatives, teams, and domains to ensure alignment with strategic objectives.
• Champion the use of AI, machine reasoning, and advanced analytics to enable scalable decision-making.

Senior Staff Technical Product Manager – Service Intelligence

Solutions Engineer

• The Solution Architect is responsible for designing and implementing technology solutions that align with the business objectives of the organization.
• Working within the IT Infrastructure & Support team, this role involves evaluating platforms, designing integrations between enterprise systems, and driving automation.
• The Solutions Architect partners closely with systems administrators, the service desk, application support, and cross-functional stakeholders to deliver scalable, well-documented solutions.