SCOPE Eyecare & Healthcare

Key Account Manager – Retail, UK/IRL National Accounts

SCOPE Eyecare & Healthcare

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Developing trusted relationships with a portfolio of key customers, by understanding their needs and delivering solutions that drive their & our business forward
  • Expanding and networking relationships within these customers by continuously proposing solutions that meet their objectives
  • Devising strategies, recommendations, and briefing documents for working with these key accounts.
  • Understand the key drivers behind our business with the key accounts; be able to identify and examine issues with KPIs and bring these to the attention of the national account team or the appropriate internal Scope team
  • Work with the Marketing Product Managers to compile specific marketing collateral as required by account
  • Flexible attitude to working at all levels with the account panel you have responsibility for, from training key account staff to help them understand, promote, and sell Scope products through to top-to-top meetings in your regional optical accounts.
  • Be inquisitive about how the key accounts operate; work at identifying any needs outside of current Scope product offering and flag these with team management and other relevant internal departments.
  • Act as a strong customer advocate within our business to ensure that all internal stakeholders understand the key challenges & opportunities in the Optical channel
  • Ability to build strong internal relationships to ensure that you have the support required to deliver against your targeted accounts.
  • Serve as the link of communication between key customers and internal stakeholders
  • Work with Supply chain and customer services to ensure the correct products and services are delivered to customers in a timely manner
  • Liaise with Quality and Regulatory to address any issues as required
  • Understanding structural and policy changes at our key accounts
  • Attention to detail is a must with an ability to summarise and communicate the outputs of complex and lengthy documents
  • Flexible attitude to working hours and willingness to travel across Ireland and UK to meet with customers face to face, along with store visits to keep updated on fixtures and promotions.

Requirements

  • Business or Science related third level qualification required
  • Professional qualifications and memberships desirable
  • 2 to 3 years minimum customer facing experience in a territory or key account role.
  • Experience in account management within one or more of the Pharmacy, Health & Beauty or Health Foods stores channels is desirable, specific experience with customers like Well, Rowlands, Lloyds, Superdrug or Grocery customers like Tesco, Morrisons etc and regional chains would be preferable.
  • Ability to take on challenging product knowledge
  • Ability to prepare and present with influence on all levels within external customers and with internal stakeholders as well.
  • Ability to influence and lead others without direct-line management responsibility
  • Energy, resilience, and enthusiasm is a key advantage in this role
  • High attention to detail
  • Organisational skills - self-motivated and able to demonstrate strong organisation and prioritisation skills in a sales and relationship management environment.
  • Strong technical and computer literacy; skilled in the use of tools such as Word, PowerPoint, Outlook and Excel.
Benefits
  • Scope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer relationship managementproduct knowledgeKPI analysismarketing collateral preparationsales strategy developmentinfluencing skillspresentation skillsorganizational skillsattention to detail
Soft Skills
customer advocacyflexibilityinquisitivenessenergyresilienceenthusiasmself-motivationcommunicationrelationship buildingleadership
Certifications
business qualificationscience qualificationprofessional qualificationsmemberships