Science Exchange

Sales Development Rep

• Use LinkedIn Sales Navigator and other tools to research and identify target prospects
• Qualify inbound leads from marketing campaigns and outbound prospects
• Conduct personalized outreach via cold calls, emails, and LinkedIn InMails
• Maintain accurate records of prospect interactions and pipeline progress in Salesforce
• Work closely with marketing and sales teams to refine messaging

Sales Development Representative

Customer Success Manager

• Lead, mentor, and grow a team of Customer Success Managers
• Define and execute the overall customer success strategy
• Serve as an executive sponsor for strategic accounts
• Own key metrics including gross marketplace volume (GMV), net revenue retention (NRR), and customer health scores
• Partner with Product, Marketing, and Sales teams to drive product improvements based on customer feedback

Sales Development Representative

Director, Customer Success