FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, Customer Success
Science ExchangeDirector of Customer Success leading strategic accounts and mentoring a team at Science Exchange in the life sciences sector.
About the role
Key responsibilities & impact- Lead, mentor, and grow a team of Customer Success Managers
- Define and execute the overall customer success strategy
- Serve as an executive sponsor for strategic accounts
- Own key metrics including gross marketplace volume (GMV), net revenue retention (NRR), and customer health scores
- Partner with Product, Marketing, and Sales teams to drive product improvements based on customer feedback
Requirements
What you’ll need- 7+ years of experience in customer success, account management, or a related customer-facing role
- 3+ years of experience in the life sciences, biotech, and/or pharma industry
- PhD in a life science discipline (biology, chemistry, or related field) strongly preferred
- Proven track record of building and scaling customer success teams in a SaaS environment
- Proficiency with CRM and customer success tools (Salesforce preferred)
Benefits
Comp & perks- Health, dental, and vision benefits
- Incentive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategygross marketplace volume (GMV)net revenue retention (NRR)customer health scoresbuilding customer success teamsscaling customer success teamsSaaS environment
Soft Skills
leadershipmentoringstrategic thinkingcollaborationcommunication
Certifications
PhD in life science discipline