Schuman Cheese

Customer Support

• Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries.
• Process orders received via Fax, EDI, email & by phone
• Verify pricing and shipping dates within 24 hours after receipt
• Maintain order guide & pricing in the software system
• Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
• Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
• Work with the Accounting Department to resolve credit issues & to release orders
• Process PO change requests, returns & samples
• Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
• Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
• Organize work to meet deadlines
• Assist the Sales Department in growing customer business

Customer Service Rep

Collections

• Monitor and manage aging reports to ensure timely collection of outstanding invoices
• Initiate and follow up on collection activities via phone, email, and written correspondence
• Resolve billing discrepancies and disputes in collaboration with internal departments
• Maintain accurate records of collection efforts and customer communications
• Recommend accounts for escalation, including third-party collections or write-offs
• Evaluate customer credit applications and financial statements to determine creditworthiness
• Establish and review credit limits in accordance with company policies
• Monitor customer accounts for risk indicators and recommend credit holds when necessary
• Perform periodic credit reviews and maintain compliance with internal credit policies
• Prepare and post journal entries related to accounts receivable and bad debt reserves
• Reconcile AR subledger to the general ledger and resolve discrepancies
• Assist with month-end and year-end closing processes
• Support financial reporting by providing AR and collections data and analysis
• Ensure proper accounting treatment in accordance with GAAP
• Identify opportunities to improve billing, credit, and collections processes
• Ensure compliance with company policies, internal controls, and applicable regulations
• Assist with internal and external audits by providing documentation and support
• Maintain confidentiality of financial and customer information

Customer Service Rep

Credit and Collections Intern