Customer Service Rep

Schuman Cheese

Customer service representative handling processing orders and customer inquiries for Schuman Cheese. Assisting in order fulfillment, complaints, and billing issues with various departments.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on order processing, complaint resolution, and effective communication across departments. Proficient in utilizing ERP systems and Microsoft Excel to manage customer inquiries and track order fulfillment.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMicrosoft Excel ProficiencySage X3 ERP ExperienceEDI Transaction Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Inquiry ResolutionBilling Issue ResolutionPO Change RequestsData Entry Accuracy

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem SolvingTime ManagementOrganizational Skills

Tools & Technologies

Microsoft ExcelMicrosoft OutlookSage X3EDI Systems

Industry Keywords

Customer ServiceClub ChannelsOrder FulfillmentProduction CoordinationWarehouse Communication

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries.
Process orders received via Fax, EDI, email & by phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guide & pricing in the software system
Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
Work with the Accounting Department to resolve credit issues & to release orders
Process PO change requests, returns & samples
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
Organize work to meet deadlines
Assist the Sales Department in growing customer business

Requirements

What you’ll need

High school diploma required; Associate’s or Bachelor’s degree preferred
2-3 years’ experience in a customer service role, preferably in club channels
Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus
Familiarity with EDI transaction sets
Able to thrive in a fast paced environment and remain calm under pressure
Works with a high sense of urgency
Dependable and results oriented
Self-directed and able to work well independently or in a team
Organized with a high attention to detail, accuracy and follow through
Above average communication skills (written and verbal)
Strong interpersonal skills
Skilled in problem solving, research and time management
Able to multi task

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs