Scholastic

Manager

• Lead and manage a geographically distributed team of Deskside and Field Support Technicians and Supervisors
• Ensure delivery of high-quality IT support services across corporate offices, field locations, and remote environments
• Accountable for team performance, service delivery excellence, budget adherence, stakeholder engagement, and execution of IT support projects
• Directly manage and mentor technicians and supervisors; set performance expectations and conduct appraisals
• Develop and implement training plans; ensure adequate staffing and coverage
• Oversee daily deskside and field support operations; monitor SLA compliance, ticket queues, and customer satisfaction metrics
• Own asset lifecycle management including procurement, inventory, deployment, and decommissioning
• Coordinate hardware installations, office openings, relocations, and closures; ensure compliance with IT policies
• Develop and manage annual budget; collaborate with procurement and finance for purchasing and vendor management
• Partner with Technology Operations, Systems Engineering, Desktop Engineering, and business stakeholders
• Lead IT support projects including hardware refreshes, software rollouts, and infrastructure upgrades

Deskside and Field Support Manager

Account Executive

• Scholastic Book Fairs are wondrous in-person experiences that empower kids to discover books for themselves.
• Taking place in schools and rooted in Scholastic’s greater mission to use the power of books for the betterment of all kids, Fairs bring entire communities together.
• At Scholastic Book Fairs, we bring “the best school day of the year” in 110,000 unique pop-up shops annually.
• Irresistibly defying expectations of how one must act in a library, Fairs raise over 200 million dollars in funds and resources for schools that host Fairs.
• And we’re just getting started… We’re here to deliver an experience that inspires kids toward greatness.
• In everything we do, we are committed to ensuring every kid, parent, caregiver, teen/tween, book fair organizer, and Employee feels seen, respected, and welcome as part of the Scholastic Book Fairs family.
• We are currently in search of New Business Sales Representatives to help secure new opportunities and grow the Book Fair business.
• These full-time positions offer medical, dental and vision benefits, a Paid Time Off program that includes vacation, personal and sick time, a generous 50% off discount on Scholastic merchandise, 401k with a company match, and the possibility of summers off.
• In additions to the base rate, Scholastic offers a Sales Compensation program which includes the opportunity to earn annual incentives.
• This Net Revenue Bonus enables participants to earn 1.5% of all Net Revenue booked from their assigned prospects.
• Earned bonuses are paid annually and do not have a maximum earnings cap.
• Qualified candidate will be able to achieve budgeted Fair Counts, net revenue and overall sales program goals through effective execution of the sales and servicing methods of the company.
• They will support our mission to encourage reading and promote lifelong learning and demonstrate our values of caring and respect for all people.
• Please note this role is open to candidates outside of Colorado, California, New York, and Washington.
• The information below is provided for candidates hired in those locations.
• The estimated base pay range (not including incentives) for this role is $48,000 - $54,000 per year.

Deskside and Field Support Manager

New Business Sales Representative, Work from Home