Schmalz

Business Development Rep

• Establish and maintain strong relationships with key decision makers within designated strategic target accounts to retain and profitably grow sales.
• Conduct regular domestic travel for customer engagements in Industrial environments, strategic events, and executive meetings across North America, including occasional meetings in Europe or at headquarters in Germany resulting in min 50% travel annually.
• Leverage technical product expertise when translating customer needs into clear specifications of the opportunity in collaboration with internal sales, application engineering, and operations teams.
• Represent Customer's needs and goals within the organization to ensure quality.
• Document customer engagements, opportunities, contacts, success reports, and activity in CRM.

Business Development Manager – Robotic Flexible Gripping

Application Engineer

• Lead the day-to-day operations of the Handling Systems Applications Engineering team, ensuring responsive, accurate and technically sound support for customers, distributors and the sales organization.
• Manage team capacity, workload and priorities; assign Applications Engineers to sales territories and projects based on business needs, technical complexity and available resources.
• Establish clear expectations, performance goals and key performance indicators for the team, including quotation responsiveness, application quality, workload, rework and customer service.
• Coach, mentor and develop team members through regular feedback, technical guidance, performance reviews, training plans and career development discussions.
• Recruit, onboard and retain Applications Engineering talent while building team depth, succession capability and shared technical knowledge.
• Develop and standardize application-review practices, quotation tools, templates, documentation and best practices to improve quality, consistency and efficiency.
• Provide technical leadership and engineering judgment on complex, high-risk, semi-custom and custom customer applications, including review of proposed solutions when appropriate.
• Establish clear prioritization and escalation processes, and serve as the primary escalation point for application, capacity, quality and customer-support issues.
• Resolve customer complaints and technical escalations by coordinating investigation, evaluating potential resolutions, making recommendations to leadership and communicating professionally with the customer through resolution.
• Build strong working relationships with Regional Sales Managers, Sales Engineers, Key Account Managers, distributors and selected strategic customers.
• Partner closely with Outside Sales, Inside Sales, Product Management, Design Engineering and Project Management to ensure complete technical and commercial handoffs and smooth execution of customer projects.
• Identify recurring process, product and quality issues that extend beyond the department; lead cross-functional efforts to determine root causes and implement sustainable improvements.
• Communicate team capacity, priorities, risks, performance and resource needs clearly to leadership and affected stakeholders.
• Coordinate with the parent company in Germany on technical applications, products, processes, training and issue resolution.
• Provide market, product and competitive feedback to Product Management and company leadership.
• Lead team meetings related to workload and capacity, interdepartmental coordination, quality, technical best practices and continuous improvement.
• Develop and deliver professional technical presentations and training for national sales meetings, distributors, customers and internal teams as needed.
• Represent Schmalz at trade shows, conferences, industry events and customer meetings as required.
• Maintain the work location, travel and in-office presence necessary to lead the team and support customers effectively, consistent with company policy.
• Perform other duties as assigned.

Manager, Applications Engineering

General

• Coordinate international shipments via air, ocean, truck, and parcel (UPS, FedEx, DHL).
• Plan and manage end-to-end shipment lifecycle from pickup through final delivery.
• Prepare and validate shipping documentation including commercial invoices, packing lists, and certificates of origin.
• File Electronic Export Information (EEI) in AES when required.
• Apply correct Harmonized Tariff Schedule (HTS) to incoming shipments.
• Ensure compliance with U.S. Customs (CBP), EAR, and international trade regulations.
• Utilize Incoterms 2020 to define shipment responsibilities, cost, and risk.
• Track shipments and proactively resolve delays, customs holds, or carrier issues.
• Coordinate with freight forwarders, customs brokers, and carriers.
• Review freight and duty invoices for accuracy and support cost analysis initiatives.
• Maintain accurate shipment data in ERP, TMS, and carrier systems.
• Communicate shipment status and requirements to internal stakeholders and customers.
• Support continuous improvement initiatives related to logistics processes.
• Perform other duties as assigned.

Business Development Manager – Robotic Flexible Gripping

Manager, Applications Engineering

International Freight Specialist