Quality Engineer, Customer Service
Schaeffler
full-time
Posted on:
Location Type: Office
Location: Wooster • Ohio • United States
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About the role
- Act as primary quality interface to customer at production location
- Lead escort for customer visits, audits, PPAP reviews and more
- Ensure customer requirements and expectations are understood and coordinate efforts to meet those
- Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs
- Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets
- Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement
- Ensure and monitor compliance with customer-specific quality standards and requirements at production location
- Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products
- Lead structured problem solving approach for customer complaints and track implemention of corrective actions (including lessons learned) at production location
- Manage communication between customers and segments including review and reporting in customer portals
- Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer
Requirements
- Bachelors of Science in Engineering or equivalent
- Understanding of statistical concepts, AIAG procedures and knowledge of current quality specifications
- Must have strong leadership skills and set a standard for cleanliness in the work area, makes an effort to assist co-workers, have a positive attitude and remain even tempered in an adverse working environment
- Strong written and verbal communication
- Have the ability to prioritize and make decisions
- Project planning and management skills
Benefits
- 6% 401(k) company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancestatistical conceptsproject planningproject managementcorrective actionsmanufacturing processescustomer complaints managementcompliance monitoringproblem solvingcontinuous improvement
Soft Skills
leadershipcommunicationprioritizationdecision makingteamworkpositive attitudeadaptabilitycustomer satisfaction focuscollaborationemotional intelligence
Certifications
Bachelor of Science in Engineering