SCforce by GrupoSC

Operations

• Monitor the IoT infrastructure installed in pharmacies (kiosks/totems, cameras, gateways, sensors), ensuring maximum equipment availability;
• Map, identify and escalate failures, connectivity outages, instabilities and critical events;
• Develop operational dashboards, telemetry and preventive routines to reduce recurrence;
• Monitor daily last-mile operations performed by third‑party logistics operators;
• Track essential logistics KPIs;
• Manage the operational relationship with partners, ensuring governance, compliance with service level agreements (SLAs) and rapid response to incidents;
• Perform critical performance analysis, propose improvements and lead regular weekly/monthly review meetings with the logistics partner;
• Create executive reports, strategic dashboards and root cause analyses (RCA);
• Recommend data-driven action plans to internal teams and external partners;
• Manage centralized handling of all out-of-standard service events (technological, logistical, operational or data/registration related);
• Lead monitoring teams, logistics analysts, IoT specialists and service agents.

Operations Coordinator

Ecommerce

• Oversee the complete lifecycle of e-commerce orders, from creation through delivery and financial settlement;
• Monitor operational flows between the platform, OMS, ERP, logistics partners and Finance, ensuring consistency and traceability;
• Monitor, analyze and report operational KPIs (SLA, cancellations, returns, stockouts, reconciliations and payouts);
• Conduct operational follow-ups with external partners (Mkplace, Docas, Oncoprod, logistics operators, ERPs and Finance);
• Support reconciliation of orders, payouts, returns and operational exceptions;
• Ensure data consistency across systems, supporting testing, validation and onboarding of new integrations;
• Update and maintain spreadsheets, operational controls and performance dashboards;
• Prepare operational reports and materials for executive follow-up;
• Actively identify bottlenecks and propose continuous improvements to operational processes.

E-commerce Operations Analyst

Customer Success Manager

• Model requirements using techniques such as use cases, user stories, flowcharts, and BPMN
• Prepare and maintain clear, structured documentation using tools such as Word, Excel, Visio, and Miro
• Translate business needs into technical specifications that are understandable by development and consulting teams
• Map and analyze marketing processes, identifying opportunities for improvement and automation
• Manage requirements throughout the project lifecycle, including prioritization, traceability, and validation with stakeholders
• Facilitate meetings between involved areas, promoting alignment between Marketing, IT, and CRM partners
• Support initiatives involving the Power Platform (Power Apps, Power Automate, Power BI), contributing functional insights
• Understand integration flows between systems such as ERP, CRM, and email marketing platforms
• Collaborate with multidisciplinary teams, maintaining a proactive attitude and solution focus
• Work with a results-oriented approach, keeping customer experience as the central axis of deliveries

Senior Requirements Analyst, Marketing & CRM

Marketing

• Desenvolver estratégias de marketing para os módulos trade marketing, vendas e televendas voltado para o mercado B2B;
• Criar e gerenciar a atualização de conteúdo a partir dos cases de vendas e trade marketing;
• Planejar ações de marketing direcionadas ao público estratégico determinado pela indústria farmacêutica;
• Acompanhar tendências de engajamento digital no setor de saúde;
• Analisar dados de uso e interação dos profissionais do varejo com a plataforma;
• Propor melhorias no produto baseadas em feedback dos usuários e pesquisas;
• Desenvolver materiais educativos e treinamentos, tutoriais, boas práticas;
• Preparar apresentações comerciais e materiais de apoio à venda dos módulos da plataforma;
• Conduzir webinars de treinamento e eventos virtuais em busca de mais conhecimento do produto e impulsionar os indicadores de engajamento acordados com a indústria;
• Monitorar KPIs específicos de engajamento gera, coletar dados e criar cases para divulgar como prova social e credibilidade da solução com ROI positivo.

Operations Coordinator

E-commerce Operations Analyst

Senior Requirements Analyst, Marketing & CRM

Analista de Marketing, PL