SCforce by GrupoSC

Operations Coordinator

SCforce by GrupoSC

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

IoTTableau

About the role

  • Monitor the IoT infrastructure installed in pharmacies (kiosks/totems, cameras, gateways, sensors), ensuring maximum equipment availability;
  • Map, identify and escalate failures, connectivity outages, instabilities and critical events;
  • Develop operational dashboards, telemetry and preventive routines to reduce recurrence;
  • Monitor daily last-mile operations performed by third‑party logistics operators;
  • Track essential logistics KPIs;
  • Manage the operational relationship with partners, ensuring governance, compliance with service level agreements (SLAs) and rapid response to incidents;
  • Perform critical performance analysis, propose improvements and lead regular weekly/monthly review meetings with the logistics partner;
  • Create executive reports, strategic dashboards and root cause analyses (RCA);
  • Recommend data-driven action plans to internal teams and external partners;
  • Manage centralized handling of all out-of-standard service events (technological, logistical, operational or data/registration related);
  • Lead monitoring teams, logistics analysts, IoT specialists and service agents.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Logistics, Information Systems or related fields;
  • Postgraduate studies will be considered a plus;
  • Experience in logistics operations, control towers, NOC/SOC and/or digital operations;
  • Experience with last-mile logistics partners is highly desirable;
  • Experience in incident handling, SLA governance and KPI management;
  • Familiarity with IoT devices, connectivity and operational monitoring;
  • Knowledge of BI tools (Power BI, Looker, Tableau);
  • Knowledge of ITIL and incident governance.
Benefits
  • Food allowance
  • Meal voucher
  • Health insurance
  • Dental plan
  • Life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics operationsincident handlingSLA governanceKPI managementoperational monitoringdata-driven action plansroot cause analysisperformance analysistelemetrypreventive routines
Soft Skills
leadershipcommunicationgovernancestrategic thinkingproblem-solvingcollaborationanalytical skillsreportingescalation managementrelationship management