E-commerce Operations Analyst
SCforce by GrupoSC
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Tech Stack
About the role
- Oversee the complete lifecycle of e-commerce orders, from creation through delivery and financial settlement;
- Monitor operational flows between the platform, OMS, ERP, logistics partners and Finance, ensuring consistency and traceability;
- Monitor, analyze and report operational KPIs (SLA, cancellations, returns, stockouts, reconciliations and payouts);
- Conduct operational follow-ups with external partners (Mkplace, Docas, Oncoprod, logistics operators, ERPs and Finance);
- Support reconciliation of orders, payouts, returns and operational exceptions;
- Ensure data consistency across systems, supporting testing, validation and onboarding of new integrations;
- Update and maintain spreadsheets, operational controls and performance dashboards;
- Prepare operational reports and materials for executive follow-up;
- Actively identify bottlenecks and propose continuous improvements to operational processes.
Requirements
- Previous experience in e-commerce operations, marketplace, logistics or fulfillment;
- Practical knowledge of order flow, billing, delivery and after-sales processes;
- Proficiency in Excel (intermediate to advanced) and familiarity with Power BI preferred;
- Basic knowledge of ERP, OMS, system integrations and operational reconciliations;
- Strong communication skills to interact with internal teams and external partners.
Benefits
- Food voucher
- Meal voucher
- Health insurance
- Dental plan
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commerce operationsorder flowbilling processesdelivery processesafter-sales processesoperational reconciliationsExcelPower BIsystem integrationsoperational KPIs
Soft Skills
strong communication skillsproblem-solvinganalytical skillscollaborationcontinuous improvement