Scenic - Luxury Cruises & Tours

General

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations.
• Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail.
• Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences.
• Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly.
• Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through.
• Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM.
• Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.

Client Booking Specialist

• Provide excellent customer service via phone and email
• Assist clients with planning and coordinating seamless reservations
• Prepare and manage client accounts and preferences
• Maintain accurate records in accordance with company policies and regulations
• Organize and manage digital and physical files

Reservations Specialist

Planning Coordinator

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations
• Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail
• Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences
• Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly
• Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through
• Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM
• Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed

Client Booking Specialist

Reservations Specialist

Planning Coordinator

Reservations Coordinator