Scenic - Luxury Cruises & Tours

Sales

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guest and travel advisors
• Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours
• Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
• Follow sales techniques to close sales and maximize company revenue
• Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
• Effectively communicate and follow-up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff worldwide
• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.

Reservations Consultant - Sales Agent, Global

Consultant

From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK
Scenic Group located in Hollywood, FL is looking to hire a Flights Consultant to join our team. This is a fully remote position.
We are currently recruiting for a home-based Flights Consultant for our Call Center Operations team handling USA guests & travel advisor partners.
This is a full-time phone-based role so you must be a great communicator with sharp listening skills.
Provide a 5-star service experience to our guests and partners.
Achieve product sales through handling inquiries, booking and amending reservations as well as quoting air fares to meet client needs.
Accurately issue tickets, complete weekly settlement reports, and action all associated air functions in a timely manner.
Receive inbound telephone calls, action web and email requests and undertake outbound calling in relation to inquiries and/or bookings.
Accurately identify customer requirements and produce accurate air/land quotations and booking advices in a timely manner.
Undertake air routing, air ticketing and Sabre GDS tasks, including but not limited to schedule changes, disruptions, cancellations, refunds and reporting.
Report all air issues which may adversely affect profit margin in a timely manner.
Assist & educate team members and travel agents by sharing knowledge.
Problem solve, make suggestions and give feedback.
Understanding and compliance of all policies and procedures.
May be asked to help with inbound calls, Quality Assurance or Documentation tasks.
Maintain adherence to fixed schedules to support call volume.
Participate in team meetings and training sessions.
Participate in company annual performance reviews.
Other duties within this role : This job description is not designed to cover all of the comprehensive duties and responsibilities of the Flights Consultant role. Duties and responsibilities may change at any time with limited notice.

Reservations Consultant - Sales Agent, Global

Flight Consultant