Area Service Manager
Scania Group
full-time
Posted on:
Location Type: Hybrid
Location: Christchurch • New Zealand
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About the role
- Work closely with branches to develop, drive & support activities to sell & produce services as well as ensuring customer loyalty.
- Implementing, providing guidance & supporting branches in working with Dedicated Customer Service standards
- Implementing & managing Scania services applications/programs to assist with the development of workshop & customer support
- Compiling & analysing financial & performance reports to develop strategies together with branches
- Coaching, motivating & encouraging accountability in service teams to reach targets
- Contributing in improvement activities based on a standardised working method
Requirements
- Extensive experience in heavy vehicle/automotive retail service
- Understanding of service/maintenance requirements for heavy vehicles
- Familiar in the use of OEM applications
- Experience in working with process and change management
- A current Drivers Licence
Benefits
- Subsidised Medical Insurance
- A dynamic and inclusive work culture - be part of a great team environment
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
- A company that is growing with potential for career progression
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisperformance reportingprocess managementchange managementservice application managementcustomer service standardsworkshop supportservice strategy developmentservice/maintenance requirementsheavy vehicle service
Soft Skills
coachingmotivatingaccountabilitycustomer loyaltyteam collaborationcommunicationleadershipstrategic thinkingproblem-solvingadaptability
Certifications
current Drivers Licence