Scaleway

Content Writer

• Write, review, and publish technical content (tutorials, guides, API references, UX copy, troubleshooting, etc.) across all Scaleway products.
• Manage documentation projects end-to-end: from conception to deployment.
• Collaborate with Product, Engineering, and UX teams to ensure documentation quality and consistency.
• Lead internal documentation initiatives: define KPIs, update guidelines, and run retrospectives.
• Maintain and deploy documentation sites via CI/CD pipelines.
• Analyze user feedback and documentation usage metrics to drive continuous improvement.
• Support and mentor junior writers, fostering a culture of clarity and collaboration.
• Contribute to UX writing and microcopy for the Scaleway Console.
• Manage Jira boards, stakeholder requests, and sprint priorities.
• Present documentation outcomes and insights to leadership and product teams.

Senior Tech Writer

Full-stack Engineer

• Develop and maintain backend services for Scaleway’s network connectivity products
• Design and implement gRPC APIs in Rust for cloud networking services
• Work on features related to InterLink, Site-to-Site VPN, and Public Gateway
• Debug complex networking or distributed systems issues
• Investigate and resolve customer-related technical incidents in collaboration with the support team
• Participate in architectural and system design discussions
• Contribute to improving the reliability and performance of networking services
• Collaborate with teammates and other departments to deliver high-quality products
• Participate in team rituals such as roadmap reviews, weekly retrospectives, and technical discussions
• Contribute to experimentation, proof-of-concepts, and continuous learning initiatives

Software Engineer, Network Products Core

• Write and improve in-product content for the Scaleway Console (labels, flows, microcopy, error messages, onboarding content)
• Participate in product squad rituals (weekly meetings, discovery sessions, refinements)
• Contribute to design reviews with a content-first, UX-driven mindset
• Ensure consistency with the style guide and global content standards
• Collaborate closely with Designers, Product Managers, Developers, and Technical Writers
• Review and refine existing wording to improve clarity and usability
• Occasionally contribute to updates of technical documentation
• Work with tools such as Figma, Git, and Markdown (docs-as-code environment)
• Simplify complex cloud concepts for a technical B2B audience
• Support content scalability and translation quality

UX Writer

DevOps Engineer

• Automate, monitor, and improve the reliability, performance, and scalability of our infrastructure.
• Maximize availability, optimize fault tolerance, and reduce operational overhead.
• Develop automation tools and frameworks to streamline infrastructure management.
• Build and maintain CI/CD pipelines using Infrastructure as Code best practices.
• Implement and refine monitoring and alerting systems (OpenMetrics, OpenTelemetry).
• Ensure system reliability through incident response and root cause analysis.
• Collaborate with developers and product teams to bake resilience into network systems.
• Participate in architecture reviews and provide an SRE perspective early in the design process.
• Apply principles of fault tolerance, load balancing, and energy efficiency optimization.
• Share knowledge within the team and the broader engineering organization via the SRE Guild.
• Contribute to the reliability and performance of services.

Site Reliability Engineer – Network Products

Manager

• Lead, mentor, and manage the Hardware Expertise team, including performance, hiring, and career development
• Define and drive the team’s roadmap and project portfolio in alignment with the VP Hardware Engineering
• Oversee hardware validation, qualification, and testing processes for servers and components
• Set the technical direction for system and component evaluation, including firmware topics
• Collaborate with Product, Engineering, Operations, and Supply Chain teams at leadership level
• Manage strategic relationships with OEM/ODM partners and hardware vendors
• Ensure support readiness, documentation, and successful industrialization of new hardware platforms
• Supervise the development of hardware validation tools and processes
• Lead technology watch initiatives and identify next-generation hardware opportunities
• Drive contributions to Open Hardware and Open Firmware ecosystems (OCP, OpenBMC)

Hardware Expertise Manager

Product Manager

• Define and drive the product roadmap for Scaleway’s Account platform
• Improve the account creation and onboarding journey to better support different customer profiles
• Design and evolve the account architecture (tenant, organization, project, user model) to support enterprise customers
• Lead initiatives related to authentication, account lifecycle management, and security
• Ensure the user database serves as a reliable "source of truth" for internal systems such as billing, BI, and product services
• Work on fraud prevention, compliance topics (including GDPR), and account protection mechanisms
• Improve resource and product search capabilities within the platform
• Promote and enhance the support experience, including ticket management and visibility of support plans
• Collaborate with multiple teams (Trust, Support, Marketing Growth, SalesOps, Legal) on cross-functional initiatives
• Use product data and experimentation tools to prioritize work and measure product impact

Product Manager – Account Experience

• Develop backend services using Go and manage Infrastructure as Code with Terraform and Kubernetes.
• Maintain and scale the observability stack (metrics to traces) for our customers.
• Maintain and evolve CI/CD pipelines with GitLab and deploy solutions across Availability Zones (AZs).
• Participate in "doctoring" rotations to ensure operational maintenance (MRO) of platforms and handle support escalations.
• Monitor system performance and database impact during deployments (from staging to production).
• Collaborate with the team in daily meetings to co-design technical solutions.
• Work on cross-functional products, interacting with numerous client teams while retaining autonomy over the infrastructure.

Software Engineer – Observability

• Build, maintain, and debug Linux kernels, initrd/initramfs, and squashfs images.
• Validate OS and firmware (BIOS/UEFI, BMC, microcode) compatibility with hardware platforms.
• Check for vulnerabilities, test fixes, and manage firmware flashing and validation.
• Implement and manage PXE boot environments for bare-metal deployment.
• Automate image building and deployment using scripts (Bash, Python), Ansible, and CI/CD tools.
• Perform hardware bring-up and validate OS deployment on real hardware.
• Manage containerized test environments for integration testing.
• Collaborate with internal teams to support production hardware quality tools.
• Take ownership of the image lifecycle and propose solutions to improve infrastructure efficiency.
• Write and maintain documentation for firmware and OS validation processes.

Hardware Enablement Engineer, Linux, Firmware

• Coordinate the definition, measurement, and application of SLAs across Scaleway’s product portfolio.
• Establish a comprehensive roadmap for SLA management, auditing the current state and defining the target vision.
• Manage the integration of SLA terms into client contracts and oversee the penalty/credit policy in collaboration with Finance and Sales.
• Produce and automate accurate reporting on service levels using tools like Metabase, Grafana, and Redash.
• Collaborate with Engineering and Product teams to define technical standards and incident management protocols regarding SLAs.
• Monitor compliance with SecNumCloud requirements regarding service levels.
• Act as the primary point of contact for all SLA-related inquiries, providing visibility to the leadership team.
• Drive continuous improvement initiatives to enhance operational rigor and business alignment.

SLA Manager

• Develop and maintain backend features using Symfony (PHP 7+)
• Ensure operational maintenance (MCO) of applications in production
• Debug and resolve production incidents in high-availability environments
• Contribute to the progressive modernization of a legacy monolith toward modular/microservices architectures
• Improve application performance and resilience
• Participate in code reviews and enforce backend best practices
• Manage deployments through CI/CD pipelines (GitLab CI)
• Work with Docker and DevOps tooling in distributed environments
• Collaborate closely with SRE, hardware, support, and billing teams
• Participate in the on-call rotation after onboarding