Scaleway

Support Engineer

• Résoudre des problèmes techniques complexes.
• Collaborer avec toutes les ressources disponibles pour résoudre des incidents complexes rapidement.
• Être le représentant des clients auprès de nos équipes internes.
• Développer votre expertise technique en travaillant sur des cas d'utilisation complexes.
• Trouver des solutions et participer à l'amélioration des diagnostics techniques.
• Soutenir nos clients en répondant à leurs demandes via un système de billetterie ou par téléphone.

Technicien Support, Elite

DevOps Engineer

• Develop and maintain automated tools for the SOC, CSIRT, and Trust & Safety teams
• Provide field security teams with robust, customized technical solutions
• Adapt internal security tools to support the company's evolving corporate security requirements
• Collaborate closely with product and engineering teams across Scaleway
• Support operations within a highly secure, SecNumCloud-compliant environment
• Continuously optimize scripts and workflows to streamline threat detection and remediation

DevOps Cybersecurity Engineer

Security Engineer

• Develop and maintain automated tools for the SOC, CSIRT, and Trust & Safety teams
• Equip field security teams with robust, tailor-made technical solutions
• Adapt internal security tools to support the company's evolving corporate security requirements
• Collaborate closely with product and engineering teams across Scaleway
• Support operations within a highly secure, SecNumCloud-compliant environment
• Continuously optimize scripts and workflows to streamline threat detection and remediation

Customer Support

• Prioritize, investigate, and resolve critical and complex incidents reported by VIP and premium business accounts.
• Ensure strict adherence to response times and service level agreements (SLAs).
• Communicate clearly and transparently with both French- and English-speaking customers, keeping them informed and reassured even under pressure.
• Handle issues directly for premium clients, process internal escalations from Level 1 and Level 2 teams, and route unresolved technical problems to Level 3 or specialized teams (Dev, Product, Infrastructure, Billing, etc.).
• Work a 24/7 rotating shift schedule (06:00–14:00, 10:00–18:00, 14:00–22:00, and 22:00–06:00).
• Provide temporary support to Level 1 and Level 2 engineering teams across the wider product catalog when premium channels permit, always keeping CSAT at the center of every interaction.
• Identify and apply quick workarounds during critical incidents to safely restore client operations as fast as possible.
• Document system incidents, technical findings, and support processes to enrich the shared knowledge base.
• Actively participate in mentoring new team members and supporting internal continuous training initiatives.

Customer Care Technician

Product Manager

• Define, structure, and lead the product roadmap for your strategic storage portfolio.
• Bring the "Voice of the Customer" directly into product discovery and design phases.
• Accelerate innovation and coordinate Proofs of Concept (PoCs) in close collaboration with R&D and engineering teams.
• Contribute to the go-to-market strategy to drive product growth and market adoption.
• Maintain deep customer relationships across multiple channels, including community Slack channels, one-on-one meetings, and RFQ responses.
• Use data and analytics tools such as Metabase and n8n to support impactful, data-driven decisions.
• Work cross-functionally with Engineering, Marketing, Finance, and Supply teams to translate customer requirements into highly technical cloud solutions.

Product Manager – Storage

Full-stack Engineer

• Drive critical architectural projects, design new service classes, and implement new technical features for the Object Storage product to ensure maximum platform reliability, support regional expansion, and handle massive workloads (100+ petabytes).
• Lead and execute major, high-impact projects such as opening new regions and Availability Zones.
• Integrate and deploy new features for an in-house S3-compatible Object Storage platform.
• Bridge the gap between low-level system administration and robust DevOps practices.
• Diagnose, troubleshoot, and resolve highly complex distributed system anomalies and infrastructure incidents.
• Collect and prioritize customer feedback and requests from internal operations teams (e.g., SRS/SRE).
• Escalate software bugs and request fundamental product enhancements from the backend SDS core engineering team (Beekeeper).
• Participate in level-2 rotating on-call duties to ensure product continuity and strict SLA compliance.
• Support hardware-related infrastructure changes and plan field interventions in close collaboration with Data Center teams.
• Perform constructive peer code reviews to enforce high technical standards and overall software quality.
• Maintain technical product documentation and produce clear onboarding guides for new teammates.

Technicien Support, Elite

DevOps Cybersecurity Engineer

Security Engineer

Customer Care Technician

Product Manager – Storage

Software Engineer – Object Storage