Sales and Customer Service Representative
ScaleSource
full-time
Posted on:
Location Type: Remote
Location: Jamaica
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Salary
💰 $1,250 - $1,500 per month
About the role
- Respond promptly to inbound calls and web inquiries**
- Qualify potential clients and clearly explain services**
- Convert inquiries into scheduled estimates or appointments**
- Handle objections confidently and professionally**
- Maintain strong inquiry-to-booking conversion rates**
- Perform outbound calls to new leads and unsold estimates**
- Re-engage past clients for seasonal treatments**
- Follow structured scripts and sales workflows**
- Maintain strong speed-to-lead standards**
- Ensure no opportunity goes untouched**
- Promote recurring service programs**
- Track renewal opportunities**
- Fill schedule gaps proactively**
- Support retention and upsell initiatives**
- Protect recurring revenue streams**
- Maintain organized client records**
- Update lead statuses consistently**
- Track pipeline movement and sales activity**
- Ensure reporting visibility and accurate data**
- Address customer concerns professionally**
- Coordinate service follow-ups**
- Maintain a 5-star customer experience standard**
- Protect brand reputation
Requirements
- Sales or customer service experience (home services preferred)**
- Strong communication and persuasion skills**
- Comfortable handling objections on live calls**
- Experience with inbound and outbound call handling**
- Experience using CRM systems (ServiceTitan, Housecall Pro, or similar preferred)**
- Experience with cloud-based calling systems / VoIP**
- Google Workspace or Outlook proficiency**
- Comfortable using structured sales scripts and workflows**
- Experience maintaining organized sales pipelines**
- Ability to multitask in fast-paced environments**
- Availability to overlap with U.S. business hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencecustomer service experienceinbound call handlingoutbound call handlingCRM systemscloud-based calling systemsVoIPsales pipeline managementstructured sales scriptsmultitasking
Soft Skills
strong communication skillspersuasion skillsobjection handlingprofessionalismorganizational skillscustomer concern resolutioncustomer experience focusproactive approachretention supportupselling