Appointment Setter

• Manage inbound and outbound calls to schedule client appointments accurately and professionally
• Process appointment requests through email and other communication channels
• Reschedule missed appointments, correct scheduling errors, and adjust appointments based on case changes
• Conduct courtesy calls regarding delays, schedule changes, appointment confirmations, and service updates
• Monitor, document, and respond to voicemail messages
• Escalate counselor delays, no-shows, client complaints, scheduling conflicts, and management intervention requests
• Maintain accurate records of client interactions, appointment activity, scheduling updates, and communication logs
• Maintain data integrity, documentation accuracy, and compliance
• Update and manage appointment records
• Monitor voicemail queues and follow-up activities
• Maintain client satisfaction through accurate scheduling and timely communication

Appointment Scheduling Specialist coordinating client appointments remotely for VL BPO

Appointment Scheduling Specialist – Contract

Appointment Scheduling Specialist coordinating client appointments for VL BPO remotely in Kingston. Managing scheduling, rescheduling, client communications, voicemail follow-ups, and accurate records.

Customer Support

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Remote Client Support Representative assisting travelers with their journey

Client Support Representative

Remote Client Support Representative assisting travelers throughout their travel journey. Providing support before, during, and after trips to ensure positive experiences.

• Respond to customer inquiries through email, phone, and messaging platforms
• Assist clients with service requests and updates
• Provide clear and accurate information about company services and policies
• Maintain organized customer records in internal systems
• Follow up with customers to ensure satisfaction

Entry-Level Customer Service Representative assisting clients at Skybound Getaways

Entry-Level Customer Service Representative

Entry-Level Customer Service Representative assisting clients with inquiries at Skybound Getaways. Remote position ideal for those starting a career in customer service.

Manager

• The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Manager on Duty overseeing field service operations at Worldwide Flight Services

Manager on Duty

Manager on Duty at Worldwide Flight Services, directing personnel and ensuring operational compliance. Managing field service activities and guaranteeing customer satisfaction in the air cargo industry.

Dispatcher

• Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
• Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
• Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
• Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Meet daily and weekly assignment targets, contributing to overall team performance.
• Document all relevant communication in the CRM to ensure visibility across teams
• Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.

Dispatcher coordinating jobs between customers and technicians for tech support

Dispatcher Representative, Native English, Caribbean, LATAM

Dispatcher managing and coordinating service jobs remotely between customers and technicians. Facilitating job assignments and communication for a U.S.-based tech support company.

Accounts Receivable

• Monitor the aging report daily and pursue overdue balances by phone, email, and statement runs
• Maintain detailed contact logs and promise-to-pay records
• Escalate delinquent accounts and recommend credit holds or conversion to prepaid/COD terms
• Negotiate and document payment arrangements within approved authority
• Apply receipts (bank transfer, cheque, card, cash, COD remittances) to the correct customer invoices
• Reconcile COD collections received from drivers and agents
• Investigate and clear unapplied cash, short payments, and overpayments
• Reconcile the AR sub-ledger to the general ledger monthly
• Prepare and circulate weekly aging reports and monthly DSO and collections reports
• Issue customer statements and respond to balance confirmation requests
• Research and resolve billing queries, rate discrepancies, and duplicate charges
• Liaise with Operations and Customer Service on service-related deductions
• Prepare credit notes and rebills for approval
• Maintain accurate customer master data, billing contacts, and payment terms
• Support credit applications, reference checks, and periodic credit limit reviews

Accounts Receivable Specialist for a courier and logistics company

Accounts Receivable Specialist

Accounts Receivable Specialist responsible for managing accounts receivable functions in a logistics company. Ensures accurate invoicing, timely payments, and ledger reconciliation.

Business Development Rep

• Pro-active new business development
• Achieving personal targets of sales and gross contribution
• Identifying new profitable sales opportunities with existing clients
• Building and maintaining customer relationships
• Understanding customers’ key business drivers and strategic requirements

Business Development Manager driving sales growth in cybersecurity sector at Integrity360

Business Development Manager

Business Development Manager focusing on new business development and revenue growth at Integrity360. Requires experience in Cyber Security or Managed Service Provider sectors, with strong relationship-building skills.

Customer Success Manager

• Assist clients with vacation planning and recommendations
• Research destinations, accommodations, cruises, and vacation packages
• Prepare customized proposals and itineraries
• Coordinate reservations with preferred suppliers
• Maintain detailed client communications
• Participate in ongoing professional development and supplier training
• Build a strong referral-based client network

Remote Client Experience Specialist assisting with vacation planning

Client Experience Specialist

Remote Client Experience Specialist helping clients plan vacations through detailed support and organization. Responsibilities include research, proposal preparation, and client communication.

QA Engineer

• Creates a quality checklist to determine potential defects.
• Reviews transactions and selects samples for auditing.
• Performs risk assessments related to performance monitoring and financial operations.
• Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
• Validates audit findings with operations personnel to concur with root cause analysis (RCA).
• Performs other duties as assigned.
• Complies with all policies and standards.
• Typing Speed Requirement 20WPM

Quality Assurance Associate performing business support and auditing tasks.

Quality Assurance Associate III

Quality Assurance Associate performing business support and auditing tasks. Creating quality checklists and reviewing transactions to ensure compliance in Montego Bay, Jamaica.

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding, ensuring a smooth transition for new clients and hitting quota monthly
• Run 15+ discovery calls per week with C-level and Director-level prospects; uncover pain, establish urgency, and align the right product
• Know when to position which Magic product by becoming a true product expert and match offerings to prospect needs with precision
• Treat every lead like a win waiting to happen by working 'not now' leads with discipline and creativity until the timing is right
• Work every deal to completion and don’t let momentum die; follow up persistently, update next steps, and never lose track of potential
• Own your pipeline like a pro while keeping HubSpot clean, prioritize outreach, and maintain deal velocity at all times
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong and are set up for long-term success
• Share what’s working and learn what’s not bringing a growth mindset to every deal, and adapt quickly when SOPs, experiments, or strategies evolve
• Continuously learn and improve, seeking feedback, applying it fast, and treating personal growth like part of the job
• Stay consistent, stay hungry while showing up with energy, drive, and the mindset that every day is an opportunity to win

Business Development Manager owning the full sales cycle at a leading outsourcing platform

Business Development Manager – Global

Business Development Manager managing the end-to-end sales cycle for small to medium businesses. Working with a modern outsourcing platform and driving results through inbound leads.

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