ScalePad

Renewals Manager

ScalePad

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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Salary

💰 CA$75,000 - CA$115,000 per year

About the role

  • Manage Renewals Pipeline: Own and drive the renewals process for a portfolio of customers, ensuring timely and efficient contract renewals.
  • Customer Relationship Management: Develop strong relationships with key stakeholders within customer organizations to ensure satisfaction, mitigate risks, and identify opportunities for upsell and cross-sell.
  • Retention Strategy: Work closely with the Customer Success, Adoption Services, and Account Management teams to identify at-risk accounts and create tailored strategies to improve retention and reduce churn.
  • Contract Negotiation: Collaborate with customers to negotiate renewal terms, pricing, and any necessary adjustments to contracts.
  • Customer Advocacy: Act as a voice for the customer within the organization, ensuring that customer feedback is communicated to product and leadership teams for continuous improvement.
  • Reporting & Analysis: Track and report on key metrics related to renewals, including renewal rates, revenue retention, and customer satisfaction. Provide insights to leadership on trends and potential risks.
  • Cross-Functional Collaboration: Partner with Account Management, Customer Success, and Finance teams to ensure seamless renewal processes and timely execution of contracts.
  • Onboarding & Training: Work with the Adoption Services team to ensure customers are fully onboarded, maximizing the value they get from the product to increase the likelihood of renewal.

Requirements

  • 2+ years of experience in customer success, account management, or renewals within a B2B SaaS environment
  • Proven track record of managing renewals and achieving high customer retention rates
  • Strong communication, negotiation, and interpersonal skills
  • Ability to work cross-functionally and collaborate with various teams (Account Management, Product, Support, Finance)
  • Analytical mindset with the ability to interpret data and trends to inform decision-making
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) and Success Solutions (e.g. Gainsight)
  • Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment
Benefits
  • Employee Stock Ownership Plan (ESOP) and RRSP matching
  • Structured mentorship with founders and senior leaders
  • Annual professional development budget
  • Monthly stipend for hybrid or remote work environment
  • 100% employer-paid benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementrenewals managementcontract negotiationdata analysisretention strategyupsellcross-sellreportingmetrics tracking
Soft Skills
communicationnegotiationinterpersonal skillscollaborationanalytical mindsetdetail-orientedorganizational skillsability to handle multiple prioritiescustomer advocacystakeholder management