Customer Support

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Customer Service Representative

Trainer

• Organizing trainings and conducting personal assessments for custodial employees
• Educate custodians and cleaning personnel on job duties
• Choose training materials and set up training schedules
• Provide training manuals and video instruction
• Evaluate effectiveness of training sessions and give feedback
• Assist supervisors with employee communication and job advancement advice

Custodial Trainer

On Call

• The Custodian is responsible for the cleanliness and sanitation of all areas assigned.
• Perform janitorial duties.
• Perform all duties listed on the daily schedule.
• Perform Hazardous Waste responsibilities including collecting, classifying, sorting, storing, shipping and receiving, labeling, cleaning, recycling, packaging of special and hazardous waste.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Stop at risk behavior of others and self.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch-list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems, and of the environment.

Custodian

Manager

• The Internal Talent Manager plays a key role in supporting the organization's long-term talent strategy by developing internal talent pipelines, promoting career growth, and strengthening succession readiness.
• Design, implement, and manage the organization's succession planning program.
• Identify high-potential employees and create individualized development plans for future leadership opportunities.
• Maintain succession plans for critical business and leadership positions.
• Monitor organizational bench strength and readiness for key positions.
• Facilitate annual talent review and succession planning sessions with senior leadership.
• Create structured career pathways across operational, leadership, and corporate functions.
• Partner with managers to identify employees ready for promotion, lateral movement, or expanded responsibilities.
• Develop career planning resources and tools that encourage employee growth and retention.
• Assess organizational skill gaps and future workforce capabilities.
• Partner with Learning & Development and Training teams to design development programs that address identified competency gaps.
• Recommend leadership development, technical training, mentoring, and coaching initiatives.
• Track employee development progress and readiness for advancement.
• Develop programs that improve employee engagement, career satisfaction, and retention.
• Analyze turnover trends and identify opportunities to improve retention of high-performing and high-potential employees.
• Partner with HR Business Partners to develop targeted retention strategies.
• Partner closely with Talent Acquisition to balance internal mobility with external recruiting strategies.
• Collaborate with HR, Operations, Training, and senior leadership to align talent initiatives with business priorities.
• Present workforce readiness, succession, and internal mobility metrics to executive leadership.
• Champion a culture of continuous development, career growth, and internal promotion.

Internal Talent Manager

General

• Safely coordinating activities within the assigned program
• Inspecting areas, equipment, and working conditions for compliance with sanitation and OSHA regulations
• Performing duties of employees within the program assigned
• Training, supervising and instructing employees in tasks, safety, policies, and procedures
• Coordinating and monitoring work activities, recommending training and discipline
• Writing reports such as pass down, weekly, or monthly
• Performing quality, service, and safety inspections
• Tracking equipment inventory, maintenance, and repair
• Tracking supplies and maintaining inventory
• Monitoring employees for proper use of personal protective equipment for safety compliance
• Reporting employee personnel and customer issues to manager
• Correcting at-risk behavior immediately and reporting to the manager
• Providing recommendations for corrective action on areas that need improvement
• Maintaining records such as training, inspections, attendance, and metric data
• Familiarity with supervisor responsibilities
• May include travel for the position

SBM

Customer Service Representative

Custodial Trainer

Custodian

Internal Talent Manager

Site Supervisor