Senior Director, Human Resources
Saviynt
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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Job Level
About the role
- Lead a high-performing global HR Operations team responsible for delivering responsive, accurate, and efficient employee support.
- Oversee the HR Service Desk, ensuring consistent, high-quality case management and SLA adherence.
- Own end-to-end employee lifecycle processes including onboarding, offboarding, job changes, compensation updates, transfers, leave administration, and employee data management.
- Standardize and optimize global processes to drive efficiency, compliance, and scalability.
- Implement service delivery models, tiering structures, and knowledge management frameworks.
- Define and monitor KPIs (SLAs, case resolution time, quality metrics, CSAT, compliance metrics).
- Leverage automation, AI, and system integrations to reduce manual effort and enhance employee experience.
- Ensure global compliance with employment regulations and data privacy requirements.
- Partner closely with IT and InfoSec leadership to ensure employees are equipped, secure, and productive.
- Oversee IT Service Desk operations supporting end-user technical needs.
- Ensure seamless provisioning and de-provisioning of systems access aligned with onboarding and offboarding processes.
- Lead hardware procurement, asset management, and lifecycle tracking.
- Partner with Information Security to ensure compliance, access controls, and risk mitigation.
- Drive improvements in ticket resolution times, service quality, and user satisfaction.
- Support global technology rollouts that enhance employee productivity and collaboration.
- Develop a global shared services strategy aligned with company growth.
- Establish governance frameworks, documentation standards, and audit readiness.
- Implement data-driven decision-making using operational dashboards and analytics.
- Drive cross-functional alignment across HR, IT, Finance, Legal, and Facilities.
- Build scalable infrastructure to support international expansion.
- Build, mentor, and scale a high-performing global operations team.
- Foster a culture of accountability, service excellence, and continuous improvement.
- Champion operational rigor while maintaining a people-centered approach.
Requirements
- 12+ years of progressive leadership in HR Operations, Shared Services, or People Operations.
- Deep experience leading HR Service Desk and employee lifecycle management at scale.
- Strong operational knowledge of HRIS, ticketing systems, workflow automation, and service management frameworks.
- Experience in global office operations, lease management, and facilities oversight.
- Proven track record of driving process optimization, automation, and measurable efficiency gains.
- Strong executive presence with the ability to influence cross-functional stakeholders.
- Data-driven mindset with experience building and tracking operational KPIs.
- Experience working with global teams and being flexible to accommodate multiple time zones while maintaining work-life balance.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR Operationsemployee lifecycle managementcase managementworkflow automationservice management frameworksdata-driven decision-makingoperational dashboardsKPI trackingprocess optimizationticketing systems
Soft Skills
leadershipinfluencecross-functional collaborationaccountabilityservice excellencecontinuous improvementflexibilitytime managementmentoringcommunication