Security Architect – CISSP, AWS, Microservices, Linux, Spring Boot
Arthur Grand Technologies
AWSCloudLinuxMicroservicesSpringSpring BootSpringBoot
Director of Customer Success – Identity Security
Saviynt
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Oregon, Washington • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber Security
About the role
- Develop and execute a comprehensive Customer Success strategy that is tightly integrated with Saviynt’s overall business objectives and growth trajectory.
- Establish clear, measurable goals and KPIs for the team to drive customer satisfaction, retention, and expansion revenue.
- Collaborate with executive leadership to ensure all Customer Success initiatives directly support the company's strategic goals.
- Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs), setting the standard for a value-based approach rooted in customers' unique Identity and Cyber Security challenges.
- Ensure the team provides expert oversight, strategic adoption recommendations, and performs routine health checks to keep customers on track toward their IAM and compliance goals.
- Oversee the implementation and optimization of Customer Success processes, emphasizing a digital-first approach to enhance scalability and efficiency.
- Monitor and analyze key customer success metrics to proactively identify trends, manage risks, and unlock expansion opportunities.
- Own and drive the critical renewal and expansion numbers, ensuring that revenue targets are consistently met and exceeded.
- Develop sophisticated strategies to maximize retention and identify opportunities for up-sell and cross-sell within the enterprise customer base.
- Accurately forecast renewals and expansion revenue in close partnership with the Sales and Finance teams.
- Lead, mentor, and grow a high-performing team, fostering a collaborative and inclusive culture centered on continuous improvement and customer advocacy.
- Build and maintain strong, executive-level relationships with key customer stakeholders, serving as the ultimate escalation point for complex issues.
- Champion the voice of the customer internally, ensuring product feedback, especially around security features and compliance needs, is prioritized by Product, Engineering, and Sales teams.
Requirements
- 8+ years of progressive experience in a Customer Success leadership role.
- A minimum of 4+ years in a senior leadership position within a Cybersecurity SaaS company, with a demonstrated track record of driving significant growth and reducing churn.
- Deep knowledge and hands-on experience in Identity and Access Management (IAM) is strongly preferred. Experience with broader cybersecurity, compliance, and governance is highly valued.
- Expertise with large-scale cloud, hybrid, and on-premise IT architectures relevant to modern security deployments.
- Demonstrated success in building, scaling, and leading high-performing Customer Success teams in a fast-paced SaaS environment.
- Exceptional strategic thinking and problem-solving skills, with a focus on translating customer needs into repeatable, measurable business outcomes.
- Proven track record of successfully owning and exceeding ambitious renewal and expansion targets.
- Experience implementing and leveraging Customer Success platforms (e.g., Gainsight) to drive efficiency and proactive engagement.
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success strategyIdentity and Access Management (IAM)CybersecurityComplianceGovernanceCloud architecturesHybrid IT architecturesOn-premise IT architecturesCustomer Success metricsRenewal and expansion targets
Soft skills
Strategic thinkingProblem-solvingLeadershipMentoringCollaborationCustomer advocacyContinuous improvementRelationship buildingTeam managementCommunication
