Save the Children US

Operations

• Become the subject matter expert on all applications supported and advance expertise of the business use of systems to triage reported issues and requests
• Troubleshoot complex issues for root cause identification, and preparation of a root cause report to be shared with business stakeholders and senior leadership
• Recreate and validate reported cases guiding less-senior team members where advanced expertise is needed
• Monitor all communications with software vendors with a primary ownership of identifying root-cause of reported issues and resolutions required when vendor cause is identified
• Lead the working relationship when partnering with IT colleagues and vendors to deliver systematic and process-based solutions
• Collaborate with customers on SharePoint page modifications that are necessary to accomplish their business outcomes
• Responsible for documenting solutions and changes to resolve system issues and ensuring Application Support team members are informed and trained on any modifications
• Responsible for overseeing and regularly updating service tickets and keeping customers updated on open cases until resolution
• Lead the development and management of security groups within all enterprise applications
• Own the relationship with system owners and other subject matter experts to ensure security profiles align with business functions
• Guide internal support staff in managing all password management and security access groups
• Oversee and participate in a cyclical review of Security IDs/Security Groups
• Manage communications to key stakeholders and leadership when alerts arise
• Responsible for the overall process of system monitoring along with the scripts and parameters of monitoring software
• Manage the setup and monitoring of system operational jobs that run 24/7
• Review logs to ensure jobs run to completion and/or troubleshoot and reschedule when jobs fail
• Guide the responses when such failures occur
• Ensure Application Support colleagues are cross trained in operational processes as needed for business continuity and reduction of single points of failure
• Collaborate with and mentor all staff in the following areas: perform operational configuration changes within applications, run/produce/deliver system outputs (i.e. reports, files, etc.) to customers and vendors, maintenance and reviews of files/data and processes for accuracy, management and maintenance of operation schedules, logs, and files on system applications, regular maintenance of system and operational documentation to support application operations
• Lead all critical system upgrades and testing critical processes
• Manage change control processes to ensure new functionality and jobs moved to production are supported
• Key point of responsibility for all systems enhancements and upgrades with guidance from department management.

Advisor, Application Support – Operations Analyst

Director

• Lead the SCUS Safeguarding Team, which supports all of the activities outlined here, ensuring their work aligns the agency’s mission and priorities.
• Oversee the agency-wide Safeguarding Community of Practice group, which brings together the SCUS Safeguarding Team with Safeguarding Advisors and Safeguarding Focal Points from across SCUS divisions.
• Train, develop, and coach the SCUS Safeguarding Team, Safeguarding Advisors, and Safeguarding Focal Points to deepen their expertise in the pillars of Safeguarding.
• Represent SCUS and actively participate in global Save the Children forums regarding safeguarding.
• Keep updated on industry best practices to ensure Agency systems are current and responsive to relevant risks.
• Ensure SCUS’ policies and procedures align with the Save the Children Global Child Safeguarding Protocol.
• Oversee the SCUS framework for addressing risks to the safeguarding of children and adults served by SCUS programs, in coordination with agency leadership and other divisions.
• Provide subject-matter expertise and leadership for organization-wide action plans to enhance child and adult safeguarding practice based upon internal and external audit findings or other assessments.
• Lead the Safeguarding Team in developing, evaluating, and updating online training materials on safeguarding for SCUS staff, representatives, and partners.

Managing Director, Safeguarding

SEO Marketing

• supports the organic search-focused website content strategy for the Save the Children and Save the Children Action Network websites
• responsible for editing, optimizing and managing content across Save the Children web properties
• act as a focal point on web content experience, supporting editorial execution and digital publishing to help grow audience engagement and contribute to Save the Children’s evolving digital presence
• Work with Sr. Advisor, Website Content Strategy and SEO to research and perform revisions, updates and rewrites to content as needed according to specific project instructions and brand guidelines
• Work with internal stakeholders to understand their business and communications objectives and create supporting web content in collaboration with the content team (as needed)
• Ensure the content is aligned with the overall website experiences and known marketing, fundraising, and communications best practices and strategies
• Execute publishing and content updates in alignment with the organization’s editorial calendar and messaging priorities, in coordination with the Media & Comms team
• Support the execution of the organization's thought leadership strategy on digital platforms by publishing and optimizing executive visibility content, such as blogs, op-eds, and LinkedIn posts.
• Collaborate with the Media & Communications team to ensure consistent messaging and timely publishing of thought leadership assets, including event pages, speaker profiles, and run-of-show materials.
• Coordinate digital content needs for speaking engagements, conferences, and other visibility opportunities, ensuring alignment with SEO best practices and audience targeting goals.
• Collaborate with SEO and analytics teams to identify content opportunities based on keyword trends, search performance, and audience behavior, integrating insights into editorial planning and content creation
• Contribute to the development and execution of scalable SEO content strategies by supporting landing page builds, content pillar structures, and production workflows that improve search visibility and user experience
• Perform regular audits of meta information, URLs, internal linking and other impactful SEO best practices
• Use Google Analytics, SEM Rush and other SEO tools to provide web content insights, supporting cross-functional reporting needs, and contribute to integrated content strategies that align with broader marketing performance goals
• Service ad-hoc web update requests from the various stakeholders
• Manage, edit and publish web content using Drupal CMS and HTML editor
• Edit and publish transactional web content using Luminate Online e-commerce platform
• Work with stakeholders to scope and gather requirements for production and development requests
• Write development requirement documents and project manage implementation through JIRA
• Manage expectations and timing, and align work with overall web strategy
• Available and on call during emergency responses. May require night or weekend work.

Lead Associate, Digital Content, Search Engine Optimization (SEO)

People Operations

• Partner with the Chief Administrative Officer and senior leadership to co-create and operationalize a forward-looking strategy aligned with organizational priorities.
• Serve as a trusted advisor and thought partner to executive leaders on all matters related to talent, culture, and change.
• Drive culture transformation efforts that reinforce the organization’s values, commitments to inclusion and belonging, and mission.
• Provide strategic direction and oversight to high-performing teams in the areas of HR Business Partnership, Employee Relations, Talent Acquisition, and Talent Development.
• Ensure fair, respectful, and legally compliant practices that align with organizational values; lead conflict resolution and internal investigations with integrity, consistency, and in alignment with organizational values.
• Drive inclusive global recruitment strategies to attract top, varied talent; ensure equitable, efficient hiring processes and strong candidate experience.
• Set the strategy and vision for talent development and succession planning.
• Lead organizational development (OD) strategies that promote and enable scalability, agility, and cross-functional collaboration.
• Champion and implement change management strategies that drive successful adoption of organizational change through clear communication, stakeholder engagement, and leadership alignment.
• Oversee initiatives that support employee engagement, well-being, and belonging grounded in measurable outcomes.
• Define and monitor KPIs to evaluate the effectiveness and impact of people strategies and programs.

Deputy Chief People Officer

• Provide administrative assistance to the Planned Giving and Mid-Level teams (80%): Under the direction of the Senior Managing Director, Planned Giving, you will support the teams in cultivating and stewarding relationships with current and prospective donors.
• Develop a strong knowledge of and serve as the shared team point-person for the donor database.
• Ensure accurate records for planned giving and mid-level donors and prospects, confirming data integrity and confidentiality.
• Help with marketing vendors to manage mailings, including newsletters, holiday cards, and special appeals.
• Compile, initiate, and logically format data and run reports that contribute to analysis and ensure proper coding is applied to relevant donor records.
• Act as a resource for other team members; network and collaborate with peers within the department, division, and agency (20%).
• Track and disseminate leads generated from toll-free phone line, mailbox, and webpages and refer to appropriate team members.
• Assist with Philanthropy webinars and other events as needed.
• Provide support with scanning, filing, and forwarding mail to team, scheduling meetings, processing expenses, and booking travel.

Administrator, Philanthropy Operations

Administration

• Schedule meetings and proactively manage scheduling conflicts.
• Track meeting requests and invites.
• Arrange travel and accommodation.
• Prepare briefing materials for travel, meetings, and events.
• Draft correspondence.
• Submit invoices and complete expense reports for reimbursement.
• Provide administrative support to managers as needed, including preparing expense reports and booking travel and accommodation.
• Help facilitate the hiring, onboarding, and offboarding of staff and interns.
• Support the planning an execution of retreats, team-building activities, and trainings.
• Coordinate the division’s weekly team meetings: schedule meetings, compile agendas, track action items, and offer technical support as needed.
• Provide administrative and staffing support for external events.
• Support the coordination of executive meetings and engagements with U.S. government stakeholders.
• Collaborate with staff to ensure efficiency and consistency with shared administrative and operational processes.
• Track and notify staff of department updates, organization-wide deadlines, and filing deadlines for legal compliance.
• Complete tasks and projects as assigned.
• Facilitate information sharing, resource development, and documentation of progress towards the division’s strategic objectives.

Administrator, Policy & Advocacy

Data Analyst

• Independently engage in sensitive communications with internal and external stakeholders including donors and Offices of Inspectors General on topics related to Save the Children’s efforts to combat fraud, waste, and abuse and to ensure the safety of all participants in its programs; Escalate high risk matters to the Associate General Counsel and/or Deputy General Counsel as needed; Develop and maintain constructive relationships with relevant stakeholders.
• Act as an administrator for SCUS’ case management system, ensuring all data is kept clean and up-to-date to support and improve current and future data analysis; On an as-needed and periodic basis, analyze data to identify, monitor, and escalate issues, trends and/or risks to relevant stakeholders; Prepare reports and presentations for delivery to audiences at all levels, using Agency tools and techniques including generative AI tools to visualize data in easy-to-understand formats.
• Attend, prepare materials for, and document the minutes of Save the Children’s Audit & Risk Management Committee.
• Provide general paralegal support to the Office of General Counsel including legal support work as delegated by attorneys; Apply knowledge and best practices to improve the function by maintaining and developing SOPs for case management, communications, and reporting.

Lead Associate, Compliance and Data Analytics

• Provide leadership for the implementation and monitoring of program workplan activities related to WASH and water resource management (WRM);
• Ensure annual workplan activities focusing on WASH/WRM are successfully carried out on time and with quality;
• Oversee the implementation of the project capacity strengthening, partner & stakeholder engagement and learning activities, curricula to achieve longer-term, sustainable learning capacities within implementing organizations;
• Work with DoS, implementing partners, and other stakeholders to identify WASH and WRM gaps, needs, and knowledge sharing opportunities to ensure cost-effective and quality implementation of lifesaving support
• Provide quality assurance and oversight for PRO-WASH & SCALE capacity strengthening tools, trainings, and practice materials focused on integrated water resources management (WRM) and WASH through multiple channels, including in-person trainings, distance learning, low-resource and low bandwidth A/V, and mentoring methodologies;
• Provide follow-up remote mentoring support to DoS implementing partners, as needed, to deliver quality capacity-strengthening and learning activities and other technical assistance needs as indicated by the donor or implementers;
• Provide technical oversight for learning events and webinars focused on sharing successes and lessons learned around implementation of activities inclusive of WASH and IWRM;
• Lead the development of documentation, learning documents, toolkits, and data collection and management methods for sharing with the larger food security and humanitarian community, including via FSN Network;
• Serve as the primary WASH liaison with DoS implementing partners, the Global WASH Cluster and other relevant stakeholders
• Coordinate with consortium partners to ensure multi-sectoral collaboration and workplan achievement
• In coordination with the Project Director and other SCUS staff, ensure overall WASH program targets are met and help manage the WASH program budget in accordance with Save the Children standards and protocols;
• Manage WASH technical staff in the PRO-WASH & SCALE activity and consultants and oversee their professional development
• Contribute to the capacity strengthening and professional development of PRO-WASH & SCALE technical Save the Children staff
• Build and nurture partnerships and/or networks with external agencies and organizations including multilaterals, NGOs, communities of practice, technical working groups, Global WASH Cluster, and contractors to share and promote WASH and IWRM learning and innovation and pursue opportunities to disseminate relevant tools;
• Identify and support the solicitation of relevant qualified short-term technical assistance based on specific program needs;
• Contribute to Save the Children’s quarterly and annual reporting, strategic and operational planning and other management and documentation mechanisms.

Senior Advisor, WASH Technical Director – PRO-WASH, SCALE

Financial Planning and Analysis

• Prepare accounting entries related to affiliates to include overhead allocations, eliminating entries, and regular business activities.
• Review affiliate trial balances regularly for any issues or adjustments required.
• Liaise with Senior Advisor, to support different business lines with accounting guidance.
• Document Standard operating procedures to ensure consistency and compliance.
• Prepare reporting on a regular basis for review and comment.
• Develop reporting packet of external reporting requirements, for management review.
• Support testing and enhancements of agency reporting and tools.
• Support preparations for meeting with other divisions on external reporting initiatives.
• Prepare monthly journal entries related to but not limited to: Planned giving and investments, Fixed assets, Inventory, Gifts in kind.
• Ensure general ledger accounts are reconciled to subsidiary records monthly.
• Maintain reconciliation files with planned giving external advisors, ensure they are prepared properly, and follow up on any unusual items.
• Prepare investment reconciliation reports monthly.
• Prepare fixed assets and inventory reconciliation and other reports on a regular basis.
• Maintain supporting documentation for accounting transactions.
• Assist in coordinating balance sheet reviews with various finance focal points.
• Deep dive reviews in accounting topic areas to support business cases with various stakeholders.
• Prepare, update, develop and publish operating procedures for the different aspects of financial accounting, including processes linked to other teams.
• Assist in the roll out of transformation projects by compiling metrics, analysis of data and other review activities.
• Assist in the coordination of transition activities from project to business as usual.
• Provide testing support as projects are going live with various projects.
• Provide documentation reviews for content and formatting.
• Manage documentation on intranet.

Lead Associate, Financial Accounting – Reporting

• Lead domestic legislative strategy implementation (60%)
• Lead Save the Children’s domestic policy agenda on our full portfolio of issues, including child poverty, early childhood education, education, and family economic security.
• Oversee a bipartisan strategy for federal budget and appropriations related to domestic programs.
• Manage and prioritize federal domestic legislative portfolio, leading agenda setting, development, and implementation of issue strategies
• Maintain regular communication and coordination with the Head of Policy on progress toward goals and challenges encountered.
• Identify and promote opportunities for bipartisan engagement with policymakers and stakeholders.
• Represent Save the Children in domestic policy coalitions, fostering bipartisan collaboration and lead or manage coalition efforts when appropriate.
• Work with state, political, and other relevant staff within SCAN and Save the Children to ensure a comprehensive and coordinated approach to bipartisan Congressional outreach.
• Handle critical legislative and/or Administrative policy developments as they arise.
• Apply strategic thinking to complex policy challenges, leveraging innovative approaches and existing solutions.
• Manage the Domestic Policy team / Serve on the Government Relations Senior Management Team. (20%)
• Supervise a team of policy and advocacy professionals focused on domestic issues.
• Hire, train, and manage domestic policy staff.
• Train, develop, coach, lead, and supervise domestic policy team staff, clearly communicating organization, division, and department priorities, and how their work contributes to our mission and supports Save the Children values.
• Oversee performance management, goal setting, and professional development, including mid-year and annual performance reviews.
• Participate in the Government Relations Senior Management Team and align strategies across policy areas and teams to achieve strategic and campaign goals.
• Monitoring, accountability and administration (20%)
• Track progress toward objectives and grant deliverables, including contributing to reporting and administration.
• Assist with the completion of Save the Children and, where applicable, SCAN quarterly and yearly reporting.
• Contribute to department strategy, annual work planning, budgeting, and fundraising.

Managing Director, Domestic Policy

Growth Marketing

• Support Impact Communications, Marketing and Communications teams in their core functions (85%)
• Draft, copyedit and support the production of reports, proposals, concept papers, donor emails and other specialized donor communications materials during fundraising efforts;
• Support the development of compelling written content and multimedia assets, such as newsletters, blogs, etc.
• Support knowledge management efforts, including the cataloguing of assets and resources on the Fundraiser’s Toolkit and key impact communications materials;
• Conduct research/landscape analyses and present findings to the team(s) on philanthropic and communications trends and priorities including on cross-cutting issues;
• Research alignment with existing and potential foundation donors, corporate partners and individual donors;
• Support creative input for social media, marketing and communications strategy and/or campaigns; and
• Support other special projects and initiatives related to programming across content areas including food insecurity, humanitarian responses, climate change, gender, education, health, and more.

Marketing & Growth Intern

Learning and Development

• Partner with the Lead Associate for Culture & Engagement to design and support fun, inclusive activities that build connection across hybrid teams.
• Research and share creative ideas to strengthen belonging and engagement.
• Assist with organization-wide events such as Founders Day, recognition campaigns, and learning moments.
• Contribute to communications that highlight employee stories and celebrate milestones.
• Provide visual design support for engagement and learning initiatives using Canva and PowerPoint.
• Refresh and maintain Talent Development & Engagement SharePoint pages to ensure content is current and visually engaging.
• Support project coordination for the onboarding journey mapping initiative — visualizing the first 90 days and key manager and employee touchpoints.
• Research and recommend best practices that make onboarding clear, inclusive, and engaging.
• Create visuals and tools (e.g., journey maps, welcome guides) that enhance the onboarding and learning experience.
• Provide light support for virtual learning sessions, such as managing polls, chats, or participant engagement.

Talent Development & Engagement Intern, P&C

• Organize and prioritize critical issues and information to facilitate efficient and timely decisions within PQI.
• Represent PQI in agency-wide project leadership.
• Develop departmental standard operating procedures and processes.
• Lead strategy and objective setting processes for the department, ensuring alignment with divisional and SCUS-wide strategic priorities.
• Actively lead new hire onboarding process for the department, as well as retention, leadership development, succession planning to meet strategic goals.
• Actively lead and manage PQIs professional development budget and trainings.
• Monitor department performance and use data to provide regular analysis against department annual objectives and make recommendations for strategic improvements.
• Plan, manage and lead internal meetings, retreats and communications.
• Directly responsible for PQI SLT meetings, working with Head of PQI to ensure timely decisions, learnings, track key issues and information flows.
• Manage Global Emergency Humanitarian Surge Platform for SCUS.
• Ensure good understanding of HR practices relevant to PQI including systems for hiring consultants and temporary staff.
• Manage PQI participation in the internship program.
• Work closely with the P&C, OPM, divisional Finance & Budget team to process consultant agreements, invoicing, billing and payments to vendors and consultants based on established processes and procedures within Save’s financial system
• Ensure that there are effective tools and plans in place to ensure capacity-building opportunities for PQI Staff mandatory training such as hostile environment awareness training (HEAT) for the humanitarian response team
• Ensure that new employees receive onboarding training, coordinating with Information Systems and Office Management to ensure set-up of space, computer and phone, email, and access to networks and databases equipment to prepare them for their role.
• Support the off-boarding process ensuring that departing staff return agency equipment, such as laptop, key fob, etc
• Liaise with other business teams to ensure PQI is included in relevant trainings.
• Create training strategies, initiatives, and materials for department and team trainings.
• Responsible for PQI knowledge management, including SCUS internal systems, and coordinate across the division and SCI in knowledge sharing and collaboration.
• Manage PQI shared calendars, developing and maintaining PQI MS Teams site and filing systems, and other external facing data management systems
• Gather and analyze information to determine department and individual learning needs.
• Serve as a representative on key cross- functional and cross-divisional teams within PQI and in support of SCUS and global movement strategy objectives.
• Working closely with the HoD PQI, support the merger of IP Development, Humanitarian and USP systems, ways of working and collaborative spaces and liaising with the heads of teams to ensure smoother transition, highlighting surface tensions and challenges to the PQI leadership
• Work with the PQI team leads and the E&I Managing Director, Strategic Ops to track strategic milestones, highlight operational complexities and ways of generating efficiencies in our systems
• Design and lead consultations with relevant staff to inform decision-making and provide analysis to inform senior management actions on priority change projects that impact PQI.