SavATree

Account Manager

• Serve as the primary technology partner to business leadership, developing a deep understanding of operational priorities, growth plans, pain points, and opportunities.
• Own the day-to-day health, performance, and evolution of the business platform ecosystem, including operational systems, integrations, and related technologies.
• Partner with internal teams and external vendors to troubleshoot issues, coordinate enhancements, and manage platform-related priorities.
• Lead efforts to standardize business processes, system configurations, reporting, and operational workflows across a growing portfolio of businesses.
• Develop repeatable playbooks and standards for onboarding newly acquired businesses into supported systems and processes.
• Partner with IT and business leadership to define and mature a scalable shared services support model for business platforms.
• Broker alignment between centralized IT capabilities and business-specific operational needs.
• Support technology due diligence, onboarding, and integration planning for acquisitions.
• Partner with business and IT leadership to evaluate long-term platform strategy and roadmap options.
• Remain hands-on when needed to solve problems, remove blockers, and support the business in a fast-paced environment.

Senior Manager, Business Technology Partner – ITBP

• Client Relationship Management
• Serve as the primary point of contact for national account stakeholders, from local site managers to corporate teams
• Investigate and resolve client concerns by partnering with local branches to understand root causes and coordinate solutions
• Provide regular client updates (weekly and monthly summaries) covering completed work, production, and upcoming services
• Lead quarterly and biannual business reviews — owning the agenda and preparation, with the Business Developer and Head of Business Development participating
• Identify opportunities for account growth and partner with the Business Developer to pursue them
• Cross-Functional Coordination
• Align internal SavATree stakeholders — RVPs, DMs, Branch Managers, commercial arborists, commercial pod, and commercial teams — on client expectations and outcomes
• Coordinate site walks, mapping (Tree Plotter), and proposal development with local teams
• Support scheduling of sold work with attention to timing and route efficiency across General Tree Care, Plant Health Care, Arbor Patrol, and Lawn services
• Keep schedules current and proactively flag conflicts or gaps across the SavATree network
• Operations & Compliance
• Ensure work orders, proposals, and invoices are submitted, tracked, and closed properly
• Manage application timing, DSI, and reporting processes
• Process work requisitions and reports that will be added through client portals (Service Channel, Workday, FM, and others) via Commercial Pod Group.
• Upload Arbor Patrol and work progress reports accurately and on time
• Own and manage POs and incoming service requests through various systems

National Account Manager

Vice President

• Responsible direct leadership and P&L responsibility for a given region
• Provide leadership through coaching, mentoring, developing and holding accountable District and/or Branch Managers
• Ensure business objectives are met in the key performance areas of Employee Experience, Customer Experience and Sustainability (Safety + Environmental + Economic)
• Partner and oversee successful integration of new mergers
• Develop and strengthen branch management’s understanding and ability to manage their P&L
• Maintain strong partnership with finance to closely track financially struggling branches/markets developing detailed countermeasures and recovery plans for each market
• Participate in and at times lead the Monthly Operating Reviews (MORs)
• Provide coaching and support to District Managers and/or Branch Managers
• Identify under-performing Sales Arborists and partner with District and Branch Managers and Regional Sales to train, coach and improve sales effectiveness
• Ensure each branch is fully staffed and promoting an employee led safety culture

Regional Vice President – Western US

Compliance

• Review, redline, and process commercial contracts — including MSAs, customer agreements, property management agreements, NDAs, and service contracts
• Maintain the commercial contract repository and track renewals, expirations, and key contract milestones
• Coordinate certificate of insurance (COI) requests, renewals, and tracking with carriers and customers
• Route executed contracts for officer signature and maintain the signature workflow
• Review large RFPs prior to submission to flag risk terms, compliance triggers, scope gaps, and unfavorable language before bids go out
• Prepare pre-bid checklists, bid bonds, and performance bonds in coordination with commercial and operations teams
• Manage day-to-day administration of SavATree's GSA Multiple Award Schedule contract (GS-21F-0149V), including modifications, price adjustments, and MAS compliance
• Submit quarterly GSA sales reports and Industrial Funding Fee (IFF) remittances on schedule
• Prepare for and respond to GSA audits, including Contractor Assessments and Industrial Operations Analyst (IOA) reviews
• Capture and document wage determinations at the contract and RFP stage, before work begins

Commercial Compliance Specialist

Security Engineer

• Serve as the enterprise cybersecurity lead responsible for cybersecurity operations and risk management across infrastructure, endpoints, identity, cloud, applications, data, and third-party environments.
• Partner closely with Infrastructure & Operations to strengthen endpoint security, vulnerability management, patching, identity and access management, logging, monitoring, and incident detection and response capabilities.
• Provide technical cybersecurity leadership across Microsoft, cloud, SaaS, and enterprise platforms to improve overall security posture.
• Partner with enterprise application teams to ensure secure architecture, integrations, and data practices across core business platforms, including Microsoft technologies and enterprise applications.
• Lead cybersecurity incident response coordination, tabletop exercises, root cause analysis, and remediation planning.
• Evaluate emerging threats and recommend pragmatic, risk-based mitigation strategies aligned to business priorities.
• Monitor and assess cybersecurity posture across internal and third-party environments.
• Help define and mature enterprise cybersecurity capabilities, operating processes, and governance appropriate for a growing organization.
• Develop and maintain cybersecurity policies, standards, procedures, and best practices.
• Build and maintain a practical cybersecurity roadmap focused on risk reduction, resiliency, and operational effectiveness.
• Establish cybersecurity metrics, scorecards, and reporting for IT leadership and executive stakeholders.
• Conduct risk assessments and partner with teams to prioritize remediation activities.
• Support security awareness and training initiatives.
• Support enterprise cybersecurity governance practices, including access controls, vendor risk management, data protection, and security awareness.
• Partner with stakeholders on cybersecurity-related audits, customer questionnaires, cyber insurance requirements, and compliance activities.
• Help mature incident response, disaster recovery, and business continuity capabilities.
• Establish practical, scalable controls appropriate for a fast-paced, growth-oriented organization.
• Drive accountability, service quality, and measurable outcomes across third-party providers.
• Evaluate cybersecurity tools and recommend solutions aligned to business needs and organizational maturity.
• Establish a strong cybersecurity operating foundation and improve organizational resiliency through pragmatic controls and risk reduction.

Manager – Cybersecurity & Risk

Data Engineer

• Define enterprise architecture strategy across enterprise applications, integrations, APIs, Azure cloud platforms, enterprise data, analytics, automation, and AI enablement.
• Establish scalable architecture patterns enabling digital customer and employee experiences across CRM, web, mobile, communications, and operational platforms.
• Define enterprise engineering and platform standards across APIs, integrations, cloud services, observability, reusable services, technical design patterns, and platform reliability.
• Promote reusable enterprise capabilities and scalable platform approaches that accelerate delivery and reduce technical fragmentation.
• Serve as a trusted advisor to business and technology leadership on enterprise technology direction, modernization priorities, and technical investment decisions.
• Own and evolve enterprise integration and platform strategy including APIs, middleware, orchestration, interoperability, and event-driven architecture.
• Guide architecture and engineering direction across Microsoft Dynamics 365 (CE/F&O preferred), ERP, CRM, operational systems, digital platforms, and third-party ecosystems.
• Improve observability, resiliency, monitoring, supportability, and enterprise reliability.
• Guide modernization of legacy systems and synchronization approaches into scalable, maintainable cloud-native patterns.
• Partner with Digital Solution Delivery, ERP, and Infrastructure leaders to enable scalable digital experiences through reusable enterprise services and shared data models.
• Establish pragmatic enterprise data governance practices that improve trust, quality, consistency, accessibility, and usability of enterprise data without creating unnecessary bureaucracy.
• Enable trusted enterprise data, analytics, automation, and AI-ready architectures leveraging Microsoft Fabric, Snowflake, Databricks, and Azure data services.

Head of Architecture, Integration, and Data Engineering

Customer Support

• Build and scale a centralized inbound team (anticipated ~12 team members).
• Oversee all inbound phone calls and web form inquiries from prospective customers.
• Ensure rapid response standards, including call answer rate and response time.
• Establish scheduling best practices to convert inquiries into high-quality appointments.
• Monitor key performance metrics and ensure CRM accuracy.
• Conduct performance management through regular coaching sessions.
• Champion a “wow” experience in every customer interaction.
• Identify common issues and facilitate improvement across the team.