Customer Experience Manager

SavATree

Customer Experience Manager leading SavATree's inbound customer experience team. Building efficient processes for high-quality customer interactions and supporting organic growth.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale a centralized inbound team (anticipated ~12 team members).
Oversee all inbound phone calls and web form inquiries from prospective customers.
Ensure rapid response standards, including call answer rate and response time.
Establish scheduling best practices to convert inquiries into high-quality appointments.
Monitor key performance metrics and ensure CRM accuracy.
Conduct performance management through regular coaching sessions.
Champion a “wow” experience in every customer interaction.
Identify common issues and facilitate improvement across the team.

Requirements

What you’ll need

Prior experience managing an inbound B2C contact center or inside sales team.
Demonstrated success coaching representatives and driving performance accountability.
Strong background in high-volume phone-based customer interactions.
Experience managing KPIs such as answer rate, speed-to-lead, and conversion metrics.
Proficiency using CRM systems (Microsoft Dynamics experience ideal but not required).
Comfort navigating telephony platforms and contact center technology.
Data-driven mindset with strong analytical and problem-solving skills.

Benefits

Comp & perks

Monthly bonus opportunities
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systemsMicrosoft DynamicsKPI managementperformance managementdata analysisproblem-solving

Soft Skills

coachingperformance accountabilitycustomer interactionanalytical mindsetcommunication