Engineering Manager, App Platform
GlossGenius
Job Level
Mid-LevelSenior
About the role
- Accountable for successful management of projects, delivering on safety, time, cost, quality and customer satisfaction targets.
- Build and maintain long-term strategic relationships with key customers.
- Lead and develop a team of customer success professionals.
- Act as point of escalation for customer account sales teams and coordinate communication between internal functions.
- Lead customer-related initiatives for supply of single-use products; collaborate with local stakeholders, mitigate risks and escalate to global functions.
- Monitor and deliver global and customer KPIs (OTIF, journey mapping, CX, scorecards).
- Participate in supply review and business review meetings with internal and external stakeholders.
- Design and lead cross-functional, customer-oriented project management activities.
- Collaborate with Sales, Product Marketing, and Supply Chain to enhance customer experience.
- Coordinate between regional Customer Support and global accounts.
- Work with customers to limit impact of lead-time changes and find supply-chain solutions.
- Drive transformation across the Customer Success team and wider business to meet Revenue Targets, KPIs and SLAs.
- Review business processes, systems and team skills and deliver best-practice initiatives.
- Lead core project activities such as customer forecasting, VMI, EDI and new business integration.
Requirements
- University degree in business or equivalent professional background (5+ years) in a customer-facing position.
- 5+ years of relevant professional experience (customer-facing) - demonstrated leadership experience.
- Demonstrable experience in leading cross-functional projects.
- Experience in customer experience, account management, or similar customer-facing roles.
- Experienced in leading and developing teams.
- Exceptional communication, negotiation, and influencing skills.
- Strong planning, execution and delivery capabilities; proven ability to manage multiple projects efficiently.
- Experience in large-scale transformation programmes and continuous improvement.
- Strong risk management and contingency planning skills.
- Supply Chain exposure and understanding of KPIs such as OTIF, journey mapping, CX and scorecards.
- Passion for project management and continuous improvement.
- Fluent in English, written and oral.
