Customer Support Manager

Sartorius

full-time

Posted on: 1/15/2026

Location Type: Office

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About the role

Lead and support a team of 8-10 Order Process Management Specialists on daily operational tasks and projects
Responsible for achieving a high quality customer experience and ongoing process improvements
Ensure adherence to global business processes and strategies
Support daily order handling, purchasing, import/export, and order escalation activities
Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders
Define, communicate and manage client standards and changes, and participate in sales reviews
Clear management of the escalation process to ensure adherence to a high level of delivery reliability
Provide internal training on sales systems and organize customer workshops
Regularly report on order processing, inventory, and operational performance, and execute strategic initiatives to align departmental objectives with company goals

Associates degree in the field of business administration or a related field.
Will consider high school or trade school, plus 6+ years of order processing management experience
3+ years of order processing management experience required
2+ years of leadership and team management/project management experience
Strong track record for delivering result with a sense of urgency and focus on driving tasks to completion
Excellent relationship-building and communication skills across all levels and functions
High degree of adaptability and flexibility in a dynamic, fast-paced work environment
Progressive attitude towards change and a passion for continuous improvement
Analytical mindset, self-motivated, energetic, and results-oriented – able to perform under pressure
Solid proficiency in common business software applications such as Microsoft Office, SAP and Salesforce
Strong working knowledge of SAP (S/4 Hana)
Ability to travel internationally (approximately once per year)

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Tip: use these terms in your resume and cover letter to boost ATS matches.

order processing managementproject managementcustomer experience managementprocess improvementinventory managementanalytical skills

leadershipcommunication skillsrelationship buildingadaptabilityflexibilityresults-orientedself-motivatedenergetic

Associates degree in business administration