Sartorius

Field Service Engineer – TAP, Ambr

Sartorius

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $80,000 - $105,000 per year

Job Level

JuniorMid-Level

About the role

  • Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
  • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
  • Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
  • Perform a variety of in-house service activities in the Delaware office as needed.
  • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
  • Keep accurate records of time, expenses and work performed.
  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
  • Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
  • Travel up to approximately 80% (primarily within an assigned territory).

Requirements

  • Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
  • Formal training in mechanical/electrical hardware set-up and configuration.
  • Field or building services engineering experience would be considered in lieu of a formal qualification.
  • 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
  • Valid Driver's License and passport or the ability to obtain one.
  • Experience of electrical, mechanical & I/O fault-finding at system and component level
  • Experience with automation and or robotics is a huge plus
  • Understanding of automatic mechanisms and their associated electrical control systems
  • Must have experience with and be competent in measuring AC/DC voltages.
  • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
  • Ability to communicate effectively and establish sound relationships with team members and customers.
  • A good understanding of mechanical/electrical drawings
  • Proven problem-solving skills
  • Ability to effectively train and manage customers in the use of our products.
  • Computer literate and familiarity with MS Office.
  • Good understanding of mechanical and electrical schematics.
  • Installation of software and firmware updates/testing.
  • Customer maintenance/best practice training.
  • Calibration of control systems, e.g. temperature and/or volume.
  • Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.
  • An understanding of both Mammalian and Microbial cell cultures.
  • Bioreactors and their use to grow cell culture.
  • Experience of configuring PCs and installing software packages (Windows OS).
Benefits
  • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
  • Retirement Savings Plan: 401 k (with generous company match)
  • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
  • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
  • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
  • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
  • Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
  • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
installationcommissioningcalibrationpreventative maintenancefault findingelectrical fault-findingmechanical fault-findingmeasuring AC/DC voltagesroboticsautomation
Soft skills
effective communicationproblem-solvingrelationship buildingtrainingindependent decision-makingself-improvementcollaborationrecord keepingcustomer supporttime management
Certifications
Associate degree in mechanical engineeringAssociate degree in electrical engineeringmilitary certificates in electronicstrade school certificates in electrical technologyvalid driver's licensepassport