Sapio Sciences LLC

Sales

• Lead, manage, and develop a global team of Strategic Account Managers across the US, Europe and International markets, providing clear direction, coaching, and performance oversight.
• Define and implement a scalable strategic account management framework, including account planning methodologies, engagement cadences, and expansion playbooks.
• Drive net revenue retention and growth to meet or exceed Sapio’s annual targets across Sapio’s strategic accounts, ensuring customers are achieving measurable value and deepening their investment in the platform.
• Develop and deploy a regular cadence of KPIs that are both visible and managed relentlessly to underpin predictable growth performance.
• Assume personal responsibility for top line performance and personally invest in the critical accounts that form the basis of our annual performance.
• Build and maintain executive-level relationships with key customers, acting as a senior point of escalation and partnership for the most complex accounts.
• Partner with the CCO and broader organizational leadership to set targets, define priorities, and report on the health and performance of the strategic account portfolio.
• Collaborate closely with Sales, Customer Success, Product, and Marketing to align on customer needs, surface expansion opportunities, and feed market intelligence back into the business.
• Recruit, onboard, and retain top account management talent, fostering a high-performance, customer-focused team culture across geographies that is best in class.
• Drive operational excellence through effective use of CRM tools, pipeline hygiene, and consistent reporting standards.
• Represent Sapio at industry events, customer meetings, and executive briefings as a senior commercial leader with high market credibility.

VP of Sales

Product Manager

• Own the outward-facing product narrative, developing positioning, messaging frameworks, and demo strategies that clearly articulate the value of Sapio’s platform across ELN, LIMS, and CMC workflows.
• Lead and deliver high-impact product demonstrations to prospective customers, partners, and at industry events, tailoring content to the audience — from bench scientists to C-suite executives.
• Act as a strategic bridge between product management, sales, and marketing, ensuring go-to-market activity is grounded in product reality and customer insight.
• Have deep domain expertise across CMC, Bioanalysis, Bioprocessing, GMP Manufacturing, and QCLIMS with a strong understanding of biologics and the broader life sciences landscape, to credibly engage with scientific and regulatory stakeholders.
• Partner closely with the Head of Product and executive leadership team to align external messaging with product direction and company strategy.
• Represent the voice of the customer internally, synthesising feedback from demos, customer conversations, and market signals into actionable product and positioning insights.
• Collaborate with sales on RFP responses, proof-of-concept engagements, and strategic account support where product expertise and demonstration capability are required.
• Build and maintain a library of demo environments, use-case scenarios, and customer-facing collateral that accurately reflect the platform’s capabilities.
• Support product marketing efforts, including content development, conference presentations, webinars, and customer advisory board preparation.
• Engage regularly with the executive leadership team and CEO, providing clear, confident, and commercially aware perspectives on market positioning and customer feedback.

People Operations

• Own the accuracy and completeness of all employee data across HRIS and related systems; identify and drive system integrations and automation opportunities to reduce manual effort and improve data integrity.
• Execute semi-monthly and bi-weekly payroll processing for a global employee population, ensuring accuracy and compliance across multiple geographies, and partner with Finance on reconciliation and reporting.
• Administer first-line compensation and benefits processes, including offer letter generation, merit cycle data management, enrolments, life events, and carrier coordination; serve as the primary employee-facing contact for benefits enquiries.
• Own the full onboarding experience from offer acceptance through the first 90 days and manage offboarding end-to-end; continuously improve both processes based on employee feedback and operational efficiency opportunities.
• Serve as the first point of contact for employee questions and concerns, providing accurate, timely, and empathetic responses; triage employee relations matters and escalate complex or risk-bearing issues to the Head of People appropriately.
• Coordinate and execute annual and mid-year performance review cycles, including timeline management, system configuration, communication rollouts, and manager and employee support.
• Maintain standard HR dashboards and reporting cadences (headcount, attrition, compensation, hiring activity); respond to ad hoc reporting requests and proactively surface data trends or anomalies to leadership.

People Operations Lead

Accountant

• Own the day-to-day accounting operations across US and UK entities, including accounts payable, accounts receivable, and general ledger maintenance.
• Support the month-end, quarter-end, and year-end close processes, ensuring accuracy, completeness, and timeliness of financial reporting.
• Prepare and post journal entries, balance sheet reconciliations, and variance analyses in line with US GAAP and applicable UK standards.
• Assist in the preparation of monthly management accounts and KPI reporting packs for the VP, Finance and senior leadership.
• Own accounts payable and receivable workflows, including invoice processing, vendor management, and cash application.
• Support revenue recognition processes in line with ASC 606, working across the subscription and professional services components of our SaaS business model.
• Collaborate cross-functionally with Sales, Legal, and Customer Success on contract reviews, billing queries, and revenue-related matters.
• Assist with the annual audit process and liaise with external auditors, ensuring documentation is accurate and audit-ready.
• Monitor and maintain internal controls, identifying opportunities to improve financial processes and systems as we scale.
• Contribute to ad hoc financial analysis, modelling, and projects as directed by the VP, Finance, including supporting board-level reporting and investor-facing materials.

VP of Sales

Product Manager

People Operations Lead

Staff Accountant