SAP

IT Operations Professional

SAP

full-time

Posted on:

Location Type: Office

Location: Mumbai • India

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Tech Stack

ServiceNow

About the role

  • Provide end-to-end functional and operational support for SAP Ariba modules (SLP, Contracts, Sourcing, Buying)
  • Act as the primary contact for end users requiring troubleshooting, issue resolution, or process guidance
  • Organize and lead support-related meetings including scheduling, facilitating discussions, tracking actions, and driving closure
  • Collaborate with Innomotics teams, buyers, requesters, and technical experts to resolve complex incidents and service requests
  • Identify recurring issues and proactively recommend process, configuration, or system improvements
  • Support onboarding, training, and knowledge-sharing initiatives across procurement users globally
  • Assist with testing activities related to new features, enhancements, releases, and system upgrades
  • Ensure adherence to procurement policies, compliance requirements, and internal control frameworks
  • Maintain documentation related to support procedures, recurring issues, FAQs, and system changes

Requirements

  • Experience in procurement domain (applications or operations)
  • Hands-on experience in SAP Ariba modules – Buying, Sourcing, Contracts (SLP knowledge preferred)
  • Experience with ticketing systems (e.g., ServiceNow, Jira) and handling user requests
  • Proficient in MS Office Suite (Excel, Outlook, PowerPoint)
  • Basic understanding of data analysis, reporting, and process documentation (SharePoint, etc.)
  • Solid understanding of Procure-to-Pay (P2P) processes and procurement best practices
  • Awareness of procurement compliance and global process standards
Benefits
  • Health insurance
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP AribaBuyingSourcingContractsdata analysisreportingprocess documentationProcure-to-Pay (P2P)troubleshootingissue resolution
Soft skills
collaborationleadershipcommunicationproblem-solvingorganizational skillsfacilitationtrainingknowledge-sharingproactive improvementmeeting management