Collections Associate II
MasterBrand, Inc.
ERPOracle
Senior Representative, Collections – Bankruptcy
Santander
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Massachusetts, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $32,250 - $50,000 per year
Job Level
Senior
About the role
- Responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department.
- Uses various collection systems to update customers' accounts and to send correspondence.
- Maintains current, accurate and complete information on status of all customers in portfolio.
- Assists Customer Service Collections team with research and questions.
- Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.
- Assists in the upkeep of various Collections tracking reports.
- Coordinates collection activities for assigned accounts.
- Serves as point of contact between the Customer, Collections Officer, and Operations.
- Monitors ongoing trends and developments in various business-related industries, and the economy.
- Assists management and/or senior Collections professionals in special projects as needed.
- Extracts and compiles collection performance data from various source systems (including manual tracking reports) for qualitative and/or quantitative analyses.
- Assists in developing collection risk reporting and analysis capabilities.
- Assists in developing collection key risk indicators (KRI) with defined triggers and limits.
- Conducts various ad-hoc analyses to support the strategy and monitoring functions within the department.
- Monitors progress against project plan communicating status or any relevant issue to the project manager.
- Supports in the rollout of the systems for collections.
- Create and implement new policies, workflows, reports, communications, definitions and processes for the collections department.
Requirements
- Bachelor's Degree or equivalent work experience: - Required.
- 2+ Years of Bankruptcy experience - Required.
- Demonstrated knowledge of basic Collections principles, concepts and policies.
- Proficient MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills.
- Strong verbal and written communication skills.
- Strong analytical, problem solving and critical thinking skills.
- Ability to summarize, document, and communicate information in a clear and concise manner.
- Ability to organize and prioritize multiple tasks to meet deadlines.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to interpret, analyze and apply data/information.
- Ability to stay abreast of industry best practices, procedures, and techniques.
- Ability to build and foster internal relationships.
- Ability to adhere to policies, procedures, and instructions of management.
- Ability to change direction as project demand dictates.
Benefits
- Santander Benefits - 2025
- Employee support and training programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bankruptcy experienceCollections principlesData analysisQualitative analysisQuantitative analysisCollection risk reportingKey risk indicators (KRI)Policy developmentWorkflow implementationPerformance data extraction
Soft skills
Verbal communicationWritten communicationAnalytical skillsProblem solvingCritical thinkingOrganizational skillsPrioritizationTeam collaborationIndependenceRelationship building
