Collections Associate II
MasterBrand, Inc.
ERPOracle
Mortgage Collections – Temp to Hire
LoanCare
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
- Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
- Maintain accurate and detailed records of borrower interactions and account status.
- Monitor and manage assigned portfolio to meet performance goals and minimize losses.
- Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.
- Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.
- Identify and escalate high-risk accounts or potential fraud cases.
- Participate in ongoing training and development to stay current with industry changes and best practices.
- Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity.
- Complete other duties and projects as assigned by your supervisor.
Requirements
- High School Diploma or equivalent required.
- 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment.
- General knowledge of mortgage loan products, servicing systems, and regulatory requirements.
- Strong work ethic including adherence to daily work schedule.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving skills.
- Proficiency in Microsoft Office and mortgage servicing platforms (e.g., MSP, Fiserv, etc.).
- Ability to work independently and in a team-oriented environment.
- Flexible and open to adapting to change as needed.
- Must be able to work nights and weekends as necessary.
Benefits
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage servicingcollectionsnegotiationproblem-solvingregulatory compliancepayment arrangementsrepayment plansloss mitigationportfolio managementrecord keeping
Soft skills
strong work ethicverbal communicationwritten communicationteamworkadaptabilityindependenceattention to detailquality focusproductivitycustomer service
Certifications
High School Diploma
