SANS Institute

Analyst

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production.
• Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks.
• Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers.
• Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues.
• Verify defect fixes to make sure they are done to specified requirements.
• Triage and verify package change content.
• Escalate content issues to management as needed when other SANS teams need to perform fixes.
• Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects.
• Assist with data collection for training and improving Quality Tester performance.
• Track and update daily production task dashboards.
• Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required.
• Perform other related duties as assigned.

PT Quality Control Analyst

General

• Serve as the subject matter expert in demand generation, marketing strategy, campaign development and execution, email marketing, digital marketing, and social media marketing.
• Lead the development and execution of email and social media strategies for SANS training programs and quarterly promotional campaigns.
• Create, manage, and maintain a comprehensive marketing content calendar for SANS training initiatives, ensuring alignment across campaigns, optimized audience targeting, and coordinated launch schedules.
• Partner with cross-functional stakeholders to align annual marketing plans, content calendars, and concurrent campaign activities.
• Monitor campaign performance, analyze results, and deliver actionable insights and recommendations to North America Marketing Leadership to drive continuous optimization and growth.
• Collaborate proactively with internal clients and business partners to ensure strategic alignment, operational efficiency, and effective execution of marketing objectives across the organization.
• Perform other related duties as assigned.

Campaign Specialist

Business Development Rep

• To be responsible for increasing revenue and market share in Germany through the SANS product portfolio.
• Managing existing key Government accounts, as well as identifying and pursuing and securing new critical Government contracts in accordance with the SANS brand, values, and mission statement.
• Responsible for the management and growth of existing selected Tier 1 customers.
• Operate as a point of contact for assigned accounts.
• To be responsible for customer success and satisfaction, ensuring a first-class customer experience.
• Conduct effective, regular Customer Account Reviews with assigned Tier 1 customers.
• Proactively network across Government sectors, attending industry specific events when required.
• To fully understand the SANS portfolio to generate quality opportunities and to be able to differentiate our offerings against those of our competitors.
• To follow and understand the latest trends and developments in the Cyber Security industry.
• To effectively articulate the SANS business strategy & that of the wider SANS brand.
• To increase year on year revenue across Tier 1 account base in line with agreed targets.
• Responsible for forecasting sales on a monthly basis in line with business CRM processes.
• Represents SANS, translating Cyber Security industry developments into customer driven solutions.
• To monitor payment of customer invoices ensuring outstanding invoices and debts are settled in a timely manner.
• Support marketing campaigns and SANS events to help deliver revenue growth targets.
• To successfully develop and drive sales plans, using agreed methodologies.
• To embrace and adhere to agreed sales processes and procedures.
• To manage and deliver agreed targets, KPI's and other set objectives.
• To effectively manage the invoicing and aged debt process, ensuring customer invoices are paid in a timely manner.
• To define and develop peer and executive relationships with the wider SANS teams.
• To build and maintain the SANS brand and mission.
• Carry out additional responsibilities as requested by the Management Team.

Senior Business Development Manager – Civilian Government, DACH

Product Manager

• Define and own the multi-year product strategy for GIAC certifications and assessments, aligned to broader organizational goals.
• Identify market opportunities, competitive dynamics, and learner needs to inform product direction.
• Lead the end-to-end product lifecycle from discovery and definition through launch and iteration for all certification and assessment products.
• Translate learner, employer, and industry insights into clear product requirements and success metrics.
• Create and maintain the GIAC product roadmap, ensuring it reflects business priorities, learner needs, and industry trends while communicating progress and tradeoffs to senior stakeholders.
• Own and manage the product backlog, partnering directly with engineering teams to groom, prioritize, and sequence work that delivers the highest impact.
• Partner with psychometricians, exam developers, and range and lab platform technology teams to ensure certification and assessment products meet rigorous standards for validity, reliability, and fairness.
• Define and monitor KPIs to measure product health and drive continuous improvement.
• Serve as the lead product management authority on the certification and assessment landscape, including industry trends, credentialing standards, and competitor offerings.
• Build strong relationships with key internal stakeholders across GIAC business leadership, curriculum, sales, marketing, and product development.
• Engage directly with customers, employers, and the broader cybersecurity community to deepen understanding of market needs.

Principal Product Manager

• Provide product thought leadership by identifying critical customer requirements and defining business goals to expand and enhance range and lab platform capabilities.
• Define and own the product vision, strategy, and roadmap for SANS lab delivery across all training programs.
• Establish a scalable lab platform strategy that supports diverse course requirements and future innovation.
• Work closely with engineering and development teams to plan, prioritize, and deliver lab platform enhancements and new capabilities.
• Define and track key performance indicators (KPIs) for lab quality, reliability, scalability, cost efficiency, and student experience.
• Lead continuous improvement initiatives to enhance performance, availability, and learner outcomes.
• Partner with operations and support teams to optimize lab provisioning, delivery, and troubleshooting processes.
• Partner with enterprise customers, government agencies, and cyber leaders to define range-based exercise requirements.
• Own the product vision and roadmap for lab delivery, with a focus on improving Learner experience and usability Instructor tools and orchestration capabilities.
• Automation of lab provisioning.
• Integration with LMS, certification systems, and reporting tools.
• Own the product vision and roadmap for the ranges.io platform, driving development to globally support hands-on training, enterprise and government simulations, performance-based assessments.
• Evaluate emerging technologies (cloud infrastructure, containerization, virtualization, AI-driven simulation) to advance range and lab automation.
• Perform other related duties as assigned.

PT Quality Control Analyst

Campaign Specialist

Senior Business Development Manager – Civilian Government, DACH

Principal Product Manager

Senior Product Manager