SANS Institute

Product Manager

• Provide product thought leadership by identifying critical customer requirements and defining business goals to expand and enhance range and lab platform capabilities.
• Define and own the product vision, strategy, and roadmap for SANS lab delivery across all training programs
• Establish a scalable lab platform strategy that supports diverse course requirements and future innovation.
• Work closely with engineering and development teams to plan, prioritize, and deliver lab platform enhancements and new capabilities.
• Define and track key performance indicators (KPIs) for lab quality, reliability, scalability, cost efficiency, and student experience.
• Lead continuous improvement initiatives to enhance performance, availability, and learner outcomes.
• Partner with operations and support teams to optimize lab provisioning, delivery, and troubleshooting processes.
• Partner with enterprise customers, government agencies, and cyber leaders to define range-based exercise requirements.
• Own the product vision and roadmap for lab delivery, with a focus on improving Learner experience and usability Instructor tools and orchestration capabilities Automation of lab provisioning Integration with LMS, certification systems, and reporting tools
• Own the product vision and roadmap for the ranges.io platform, driving development to globally support: Hands-on training Enterprise and government simulations Performance-based assessments Evaluate emerging technologies (cloud infrastructure, containerization, virtualization, AI-driven simulation) to advance range and lab automation.

Senior Product Manager

Data Engineer

• Define, implement, and maintain enterprise-wide data architecture standards, governance frameworks, and best practices.
• Design and oversee scalable data pipelines, storage solutions, and data platforms to support business and technology stakeholders across SANS.
• Lead the development and optimization of data infrastructure, ensuring performance, reliability, security, and cost efficiency.
• Establish and drive the long-term data strategy aligned with SANS’ organizational goals and growth plans.
• Partner cross-functionally with business, technology, analytics, and leadership teams to understand data needs and translate them into scalable solutions.
• Ensure high data quality, integrity, accessibility, and compliance across systems.
• Evaluate and recommend tools, platforms, and emerging technologies to enhance SANS’ data capabilities.
• Provide technical leadership, mentorship, and guidance to data engineers and other technical team members.
• Oversee data modeling standards and ensure structures support reporting, analytics, and operational use cases.
• Support and enable enterprise-wide data-driven decision-making.
• Identify and deploy AI-driven solutions to optimize automation, analytics, and business processes.
• Perform other related duties as assigned.

Lead Data Engineer

Events

• Plan, order, and manage courseware logistics to ensure all training materials and resources arrive on time.
• Monitor class capacities to ensure correct classroom allocation.
• Mark classes as sold out when appropriate.
• Work with Customer Service to manage waitlists effectively.
• Monitor marketing activity to ensure execution aligns with the approved event plan.
• Liaise with SANS training instructors to confirm travel, hotel arrangements, and other requirements.
• Coordinate final event arrangements with contracted venues.
• Work with SANS technical operations staff to ensure adequate internet and network coverage.
• Organise and facilitate instructor dinners and delegate drinks receptions.
• Manage the event on-site with responsibility for overall quality and success.
• Supervise hotel staff and SANS course facilitators.
• Administer daily delegate evaluation sheets.
• Liaise and follow up with delegates and instructors to maintain SANS course quality standards.
• Ensure accurate and timely deposit payments and final invoicing.
• Maintain financial integrity of event costs and payments.
• Contribute to continuous improvement of business processes.
• Collaborate across Operations, Sales, Marketing, Customer Service, and Finance to enhance efficiency.
• Assist with preparation and execution of Live Online-only events according to global procedures.

Senior Product Manager

Lead Data Engineer

Event Manager – Fixed Term