PT Quality Control Analyst

SANS Institute

Quality Control Analyst ensuring quality standards for SANS courseware production. Triage defects and collaborate with teams to improve course content and quality.

Posted 7/10/2026part-timeRemote • Maryland • 🇺🇸 United StatesJunior💰 $26 - $30 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production.
Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks.
Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers.
Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues.
Verify defect fixes to make sure they are done to specified requirements.
Triage and verify package change content.
Escalate content issues to management as needed when other SANS teams need to perform fixes.
Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects.
Assist with data collection for training and improving Quality Tester performance.
Track and update daily production task dashboards.
Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required.
Perform other related duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience.
Strong attention to detail.
Ability to work efficiently on multiple projects simultaneously.
Ability to communicate with remote team members clearly and precisely.
Unrestricted authorization to work in the USA; visa sponsorship is not available.
Minimum 1 year experience working in a Quality role or related field.
Familiarity with Microsoft office products and Smartsheet.
Familiarity with ServiceNow a plus.
Experience working with issue management software a plus (JIRA, Redmine, etc.).

Benefits

Comp & perks

Competitive base salary, bonus opportunities, and a 401(k) plan with company match.
Generous paid time off, including volunteer time.
Access to professional development and SANS training opportunities.
Flexibility and Balance at SANS

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Defect TriageQuality Control AnalysisVideo and Audio EditingContent VerificationData Collection for Training

Soft Skills

Attention to DetailClear CommunicationMultitasking Ability