Accounts Receivable Representative
SanMar
Accounts Receivable Representative, Spanish
SanMar
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Idaho, Minnesota, Montana, Nevada, New Jersey, Ohio, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $29 per hour
Job Level
Junior
About the role
- Manage customer relationships with SanMar by monitoring customer payments and recognizing opportunities for business building and risk management.
- Communicate with customers primarily over the phone and secondarily via email to ensure payments are made in a timely fashion, and negotiate in a collaborative manner.
- Communicate professionally and with empathy, in a service-oriented manner on both inbound and outbound calls with customers.
- Handle and diffuse potentially stressful or tense situations by demonstrating patience and understanding.
- Provide timely approval of orders for assigned accounts; cover for teammates as needed.
- Work with the various credit terms offered to SanMar’s customers.
- Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
- Maintain customer information accurately through various systems, and accurately note all communications and interactions.
- Perform other duties as assigned.
- Comply with all policies and standards.
Requirements
- 1-3 years Collection and/or Customer Service experience
- Experience supporting customers over the phone is preferred
- Collection and account management experience is preferred
- Strong verbal and written communication skills
- Fluent in Spanish and English
- Ability to demonstrate strong de-escalation skills
- Strong negotiation skills, ability to collaborate with customers to find mutually acceptable solutions with positive results
- High level of competency with PC and software applications, and ability to learn new programs quickly
- Excellent time management skills, prioritization, and ability to multitask
- Detail-oriented, with a high level of accuracy, efficiency, and accountability
- Ability to maintain confidential information
- Excellent attendance and punctuality
- Flexible with change and the ability to accept change as a positive experience
- Team Player, ability to communicate with all areas of SanMar’s team and assist co-workers when needed
- Always demonstrate a positive and professional attitude aligned with our SanMar’s Family Values.
Benefits
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
- Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
- Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Collection experienceCustomer service experienceAccount management experienceBilingual (Spanish and English)Negotiation skillsDe-escalation skillsTime managementDetail-orientedPC competencySoftware applications
Soft skills
Verbal communicationWritten communicationEmpathyPatienceUnderstandingCollaborationMultitaskingAccountabilityPositive attitudeTeam player
