Job Level
SeniorLead
Tech Stack
Heroku
About the role
- Own and grow relationships and revenue with strategic customers
- Drive net revenue retention (NRR) and expansion through consultative sales cycles
- Manage renewals and expansions
- Run consultative sales cycles and uncover new opportunities through cross-sell and upsell
- Create and maintain account plans with clear next steps, tracking progress against customer and company goals
- Partner cross-functionally with Product and other teams to surface opportunities and resolve challenges
- Monitor customer health and key metrics to proactively mitigate churn
- Demonstrate ROI at both executive and end-user levels to increase adoption and engagement
Requirements
- 8+ years of enterprise sales or account management experience in complex technical solutions
- Proven record of exceeding growth goals
- Ability to turn insights into actionable account plans
- Strong communication skills
- Entrepreneurial mindset
- Deep curiosity for industry trends
- Domain expertise in CMS or experience selling API-based solutions in SaaS, CPaaS, or PaaS
- Strong written and verbal communication skills
- Familiarity with Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Looker, and G-Suite
- Bachelor’s degree or equivalent experience