Applications Support Analyst – Research
Sanford Health
full-time
Posted on:
Location Type: Remote
Location: Minnesota • South Dakota • United States
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Salary
💰 $26 - $42 per hour
Job Level
About the role
- Performs routine healthcare information system and application support.
- Utilizes analytical skills and experiences to investigate or escalate support issues.
- Resolves incidents and services requests.
- Assists in the creation and maintenance of training documentation.
- Incorporates appropriate presentation techniques to support and/or lead training sessions.
- Researches, analyzes and makes recommendations for application workflow improvements.
- Creates and analyzes reports created using multiple reporting mechanisms.
- Promotes and participates in a team approach.
- Works with other departments and outside vendors.
- Comfortable managing change with excellent problem solving skills.
- Time management and prioritization of tasks on a daily basis.
- Proficient verbal and written communication required.
- Positive attitude and excellent customer service skills are expected.
- Ability to communicate diplomatically across integrated teams.
- Good interpersonal skills.
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
- Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
Requirements
- Bachelor's Degree required.
- Area of focus in Information Technology, Healthcare, Business, or related field preferred.
- One year of relevant experience in application support, hardware or interface preferred.
- EPIC certification must be obtained within six months of date of hire and within three attempts of certification testing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportreport analysisworkflow improvementtraining documentationsoftware developmentweb-based applications
Soft Skills
analytical skillsproblem solvingtime managementprioritizationverbal communicationwritten communicationcustomer serviceinterpersonal skillsteam collaborationdiplomatic communication
Certifications
EPIC certification