Responsible for administrating and supporting mobile device hardware, software and infrastructure mobility tools including Intune, Mobile Iron, Ground Control Zebra Stage Now, Apple Business Manager (DEP), Apple Configurator, etc.
Reviews trends in service incidents and identify opportunities for improvement, utilizing ITIL foundation concepts.
Acts as a subject matter expert while overseeing customer product installations, updates, testing and implementation of devices.
Writes clear documentation to capture process and technology details for repeatable high-quality results.
Generates targeted device inventory and application compliance reports.
Possesses knowledge of mobile operating systems including Android, iOS, and Windows Mobile.
Knowledge of Mobile Device Management Solutions (MDM), including Mobile Iron and SOTI, Apple DEP and Android Enterprise.
Familiar with Active Directory, including groups, organizational units, and security structure.
Manages Verizon contracts and implements company purchased phones for end users.

Requirements

Bachelor’s degree in computer or engineering field required
In lieu of education, six years of applicable experience
Two years of working experience in related field
Two years of experience with hardware and software mobile device support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mobile device managementhardware supportsoftware supportITILdocumentation writingdevice inventory reportingapplication compliance reportingmobile operating systemsActive DirectoryVerizon contract management

Soft Skills

subject matter expertcustomer serviceproblem solvingcommunication