Sanford Health

Applications Support Analyst

Sanford Health

full-time

Posted on:

Location Type: Hybrid

Location: Fargo • Minnesota • North Dakota • United States

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Salary

💰 $26 - $42 per hour

Job Level

Junior

About the role

  • Performs routine healthcare information system and application support
  • Utilizes analytical skills and experiences to investigate or escalate support issues
  • Resolves incidents and services requests
  • Assists in the creation and maintenance of training documentation
  • Incorporates appropriate presentation techniques to support and/or lead training sessions
  • Researches, analyzes and makes recommendations for application workflow improvements
  • Creates and analyzes reports created using multiple reporting mechanisms
  • Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
  • Promotes and participates in a team approach
  • Works with other departments and outside vendors
  • Comfortable managing change with excellent problem solving skills
  • Time management and prioritization of tasks on a daily basis.

Requirements

  • Bachelor's Degree required
  • Area of focus in Information Technology, Healthcare, Business, or related field preferred
  • One year of relevant experience in application support, hardware or interface preferred
  • If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare information systemsapplication supportreporting mechanismsworkflow improvementsinformation technologiesincident resolutionservice requeststraining documentationdata analysisapplication development
Soft Skills
analytical skillsproblem solvingtime managementprioritizationteam collaborationpresentation techniqueschange management
Certifications
Bachelor's DegreeInformation Technology (IT) certification