Applications Support Analyst
Sanford Health
full-time
Posted on:
Location Type: Hybrid
Location: Fargo • Minnesota, North Dakota, South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $42 per hour
Job Level
Junior
About the role
- Performs routine healthcare information system and application support
- Utilizes analytical skills and experiences to investigate or escalate support issues
- Resolves incidents and services requests
- Assists in the creation and maintenance of training documentation
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application workflow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Works with other departments and outside vendors
- Comfortable managing change with excellent problem solving skills
- Time management and prioritization of tasks on a daily basis.
Requirements
- Bachelor's Degree required
- Area of focus in Information Technology, Healthcare, Business, or related field preferred
- One year of relevant experience in application support, hardware or interface preferred
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare information systemsapplication supportreporting mechanismsworkflow improvementsinformation technologiesincident resolutionservice requeststraining documentationdata analysisapplication development
Soft skills
analytical skillsproblem solvingtime managementprioritizationteam collaborationpresentation techniqueschange management
Certifications
Bachelor's DegreeInformation Technology (IT) certification