Sandy Hook Promise

Architect

• Manages and directs Adult Programs support and activities across the country to ensure sustainability of Sandy Hook Promise programs
• Directs, coaches, and develops managers to deliver against adult program goals, including planning, execution, logistics and follow up of leadership trainings, Promise Leaders program development, and all other Adult Programs-related activities
• Create high-level outlines for adult learning programs aligned with our theory of change
• Develop model modules that demonstrate inclusive, clear, and trauma-sensitive instructional design
• Work with third-party vendors to ensure production quality and alignment to vision
• Incorporate lived experience, community feedback, and adult learning best practices into design
• Collaborate with Implementation and Partner Success Teams to pilot programs and assess field impact and improve training effectiveness
• Lead REDI practice development and conversations focused on participant identity
• Support and direct managers in leveraging technology and communications to engage and mobilize monthly actions including Call-To-Action (CTA) weeks
• Inform selection of National Youth Advisory Board, National SAVE Adult Summit, School Advisory Council, and other special projects
• Develops and implements programming and measurable outcomes in accordance with stated deliverables, timeline and budget for funders
• Directs and oversees deliverables and special projects for Adult Programs throughout regions when necessary
• Directs planning and execution of adult partnerships aligned with overall Youth and Adult Programs strategy including outreach, awareness, recruitment strategies, webinars, communications and mass communication strategies
• Informs and directs tracking and reporting for sustainability metrics; oversees tracking of Adult Programs survey completion, program participation, collecting stories of impact
• Proactively identifies, communicates and troubleshoots potential challenges and opportunities that may impact meeting sustainability goals or program delivery/sustainability
• Works with AVP of Innovation and fellow directors on program materials and tools, inform outreach strategy and support national activities
• Ensures AVP is proactively informed on challenges, opportunities, and progress towards goals
• Serves on and represents Adult Programs interests on multiple Director-level committees across departments
• Attends Director-level meetings to direct and elevate Adult Programs activities and interests
• Travel for strategic partner meetings and Adult Programs activities; ability to work from a “mobile office” (30% travel with frequent overnights expected and required)

Director, Learning Architect – Adult Programs

Manager

Manager, National Leadership Development supports day-to-day operations of National Youth and Teen Development Strategy
Plan and facilitate monthly and quarterly sessions with youth leadership boards and committees
Collaborate directly with youth to co-create resources supporting SHP’s Unified Program Model
Establish and manage a committee structure within the National Youth & Teen Advisory Board
Oversee board committees to ensure progress on defined goals
Manage speaking engagements and requests for youth board members
Coordinate guest speakers and messaging related to meetings, events, and convenings
Lead promotion and selection process for new youth and teen applicants
Support development and on-time delivery of youth-created program materials
Oversee data collection and testing of materials prior to launch
Partner with the grants team to report outcomes
Design and facilitate leadership development workshops
Create inclusive, engaging spaces where youth feel a strong sense of belonging
Develop and support implementation of leadership training materials
Coordinate all event logistics: speaker confirmations, travel, permissions, etc.
Ensure all convenings reflect SHP’s commitment to diversity, equity, and inclusion
Build fun and meaningful online communication channels for youth connection and storytelling
Partner with the Director of Online Content to enhance digital youth engagement
Create engaging branded content for email, web, and social media, centered on youth voice
Oversee design and production of promotional materials (flyers, banners, etc.)
Manage data and accommodations for board members
Maintain department calendars and coordinate across teams
Work with admin staff to manage contracts and shipments related to trainings and events
Track and report key metrics; support data-informed decision making
Collaborate cross-functionally across the organization
Perform additional duties as needed

Manager, Youth and Teen Leadership Development

Customer Success Manager

• Manage a portfolio of K-12 virtual/self-led program partners in the region (US West, Central, or East)
• Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio
• Lead the onboarding process for new and prospective self-led partners receiving virtual support by clearly communicating program offerings, aligning implementation plans to district or school goals, and ensuring all required documents, trainings, and systems access are completed
• Schedule and lead quarterly check-ins with virtual partners who request or would benefit from a more personalized touchpoint
• Provide targeted outreach, resources, and coaching to help virtual partners advance through key implementation phases, deepen program integration, and maximize impact within their school communities
• Develop knowledge of the full suite of SHP offerings and utilize comprehensive product knowledge to provide exceptional customer support, addressing inquiries, troubleshooting issues, and offering tailored solutions through coaching and technical assistance
• Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes
• Provide first-tier support for partners using SHP products and services
• Support manager as the primary lead for school district implementation
• Coordinate with Business Development and Implementation teams to provide ongoing support and a partner-centric approach
• Work with grants and finance teams to ensure grant compliance, monitoring progress according to policies
• Demonstrate a basic understanding of data literacy and utilize data for decision-making
• Provide support to the Account Management team and assist with cross-functional administrative needs as required
• Travel up to 15% of time within the United States
• Performs other duties as assigned, based on evolving organizational needs and priorities

Director, Learning Architect – Adult Programs

Manager, Youth and Teen Leadership Development

Senior Associate, Partner Success