Service Operations Manager
Sandvik
full-time
Posted on:
Location Type: Hybrid
Location: Canada
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About the role
- Direct and organize daily field service operations, including equipment commissioning, scheduled and unscheduled service calls, and warranty case handling.
- Coordinate customer training and technical support, ensuring safe, effective operation and maintenance of equipment.
- Execute contracts with strict adherence to scope, deliverables and commercial terms.
- Ensure accurate maintenance logs and work order quality, including precise labour entry, parts usage, and service notes in the CMMS.
- Drive timely invoicing by validating documentation completeness, approvals, and charge capture in accordance with finance procedures.
- Build, mentor, and retain a high‑performing team of OEM expert and collaborative technicians.
- Maintain regular communication with customer supervision, management, and internal stakeholders to align priorities and resolve issues proactively.
- Provide regular reports to senior management covering KPIs, OKRs, and progress against SMART objectives.
Requirements
- Minimum 5 years of proven experience in maintenance management or field service operations, preferably in mining or heavy equipment industries.
- Demonstrated success in leading teams and managing service operations across multiple sites.
- Hands-on experience with warranty processes, technical troubleshooting, and customer training.
- Familiarity with safety compliance programs and continuous improvement methodologies.
- Bachelor's degree in engineering, certificate or diploma (Mechanical, Electrical, or Industrial), Business Management, or a related field.
- Equivalent work experience may be considered in lieu of formal education.
- Additional certifications such as Miner Common Core, Generic First Line Supervisor Common Core (#770141), or Canadian Mining Certification Program (CMCP) are considered assets.
- Valid driver’s license required.
Benefits
- Comprehensive compensation package including a pension plan with matching
- Competitive health benefits
- Dental benefits
- Life and disability benefits
- Ongoing development and training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
maintenance managementfield service operationsequipment commissioningtechnical troubleshootingcustomer trainingwarranty processesCMMSinvoicingKPI reportingOKR tracking
Soft Skills
team leadershipcommunicationproblem-solvingcollaborationmentoringorganizational skillsproactive issue resolutioncustomer servicetime managementadaptability
Certifications
Bachelor's degree in engineeringMechanical certificateElectrical certificateIndustrial certificateBusiness Management certificateMiner Common CoreGeneric First Line Supervisor Common CoreCanadian Mining Certification Programvalid driver’s license