Customer Support Representative
Sandvik
full-time
Posted on:
Location Type: Office
Location: Elko • Nevada • Tennessee • United States
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About the role
- Answer all designated incoming calls from external sources and process sales orders taken by phone
- Assess customer inquiries and route to appropriate person or department
- Take ownership of customer issues and ensure commitments are met as promised
- Expedite urgent orders to ensure customer receives when needed
- Advise supervisor of customer concerns and solicit support where needed
- Proactively inform customer of any changes to order status, backlog issues, or other relevant matters
- Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements
- Assist Expeditor to ensure accuracy of customer backorder status
- Stay current on industry developments, competitive offerings and issues affecting sales and customers
- Develop working knowledge of products and their functions for their respective customer group
Requirements
- 2-5 years of relevant customer service experience
- Two year degree, or equivalent experience
- Organized and enthusiastic self-starter
- Excellent business-wide communication skills
- A strong sense of tact and diplomacy
- Microsoft Office suite, specifically Excel and the Windows environment
- High degree of personal accountability and follow-up skills
- Able to learn Customer Service software applications
Benefits
- Benefits eligibility starting 30 days after hire.
- Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
- Paid vacation with up to 40 hours available to carry over annually.
- Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
- Tuition reimbursement for continued education.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencesales order processingbackorder managementproduct knowledgecustomer service software applications
Soft skills
organizational skillsenthusiasmcommunication skillstactdiplomacypersonal accountabilityfollow-up skills
Certifications
two year degreeequivalent experience