Sandvik Group

Regional Customer Support Supervisor

Sandvik Group

full-time

Posted on:

Location Type: Hybrid

Location: White Pine • Minnesota • Tennessee • United States

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Tech Stack

ERP

About the role

  • Plan, direct, and monitor activities of a sales support team to achieve established sales targets
  • Lead and mentor a team of Customer Sales & Support Representatives to provide high-quality sales support
  • Stay current on industry developments and communicate insights to relevant stakeholders
  • Maintain working knowledge of products for assigned customer groups
  • Identify new business opportunities and process improvement opportunities
  • Build and maintain strong relationships with customers and internal stakeholders
  • Support Order-to-Cash cycle and lead improvement actions
  • Participate in key stakeholder activities such as price reviews and account planning
  • Ensure performance management processes are followed and conduct regular reviews
  • Provide leadership with status reports on activities and customer satisfaction

Requirements

  • Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred; equivalent experience considered
  • 5+ years of experience in customer service, inside sales, or commercial operations in an industrial or mining environment
  • Demonstrated experience leading, coaching, and developing teams
  • Strong understanding of sales support, order management, and customer service operations
  • Experience working with ERP and CRM systems
  • Proven ability to drive performance, accountability, and continuous improvement
Benefits
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • 401(k) retirement plan with company match
  • Paid time off, holidays, and sick leave
  • Short-term and long-term disability coverage
  • Life and AD&D insurance
  • Employee Assistance Program (EAP)
  • Tuition reimbursement and professional development programs
  • Career growth opportunities within a global organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportorder managementcustomer service operationsperformance managementcontinuous improvement
Soft Skills
leadershipmentoringcoachingrelationship buildingcommunication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in SalesBachelor’s degree in Supply Chain