Customer Service Specialist
Sandvik Group
full-time
Posted on:
Location Type: Remote
Location: Illinois • Missouri • United States
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Tech Stack
About the role
- Respond to inquiries, resolve issues, and ensure customer satisfaction.
- Maintain accurate customer records, including delivery addresses and contact details.
- Process and monitor orders from entry to invoicing, including returns and claims.
- Collaborate with sales to prepare accurate and competitive quotes.
- Proactively identify and address potential delays using tools like Power BI.
- Handle CRM tasks and cases efficiently and within service level agreements.
- Support initiatives to expand our digital customer engagement.
- Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.
Requirements
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities
- A collaborative mindset and commitment to continuous improvement
Benefits
- Global Reach, Local Flexibility: Work remotely while being part of a global organization.
- Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
- Career Growth: Opportunities to learn, grow, and make a meaningful impact
- Innovation-Driven: Be part of a company that values new ideas and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingissue resolutiondata managementquote preparationstock managementdigital customer engagementproblem-solvingMicrosoft Office 365ERP systems
Soft Skills
communicationcollaborationindependencetime managementcontinuous improvement
Certifications
DiplomaBachelor's degree